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Accounting Assistant

Company Name: Kroger
Position Type: Employee
FLSA Status: Non-Exempt



Position Summary:

The claims specialist is part of our rebilling, insurance and collections team. The primary focus of the position is to work with pharmacy claims that have rejected and attempt to rebill them via paper forms, web portals, etc. Research and customer service skills are required as a significant amount of time is spent in our pharmacy systems determining how to correct rejected claims as well as working with stores/divisions to try to prevent future rejections. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Analyze and resolve issues (aged/unpaid claim data) for recovery/collection purposes.
  • Rebill rejected claims as required/requested dependent upon the situation via store pharmacy systems or other avenues.
  • Contact patients/stores/physicians/3rd parties for information as necessary to accurately and efficiently correct claims for rebilling purposes.
  • Work with KASH/division staff regarding rebilling issues and make sure all issues that could potentially impact the aging report.
  • Follow-up on previously rebilled claims to receive payment. Facilitate the claims workflow in the pharmacy accounting system.
  • Communicate with management/staff (internal/external) regarding preventative measures that are found that can aid in the collection/rebilling effort.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Must possess/maintain National Certified Pharmacy Technician (CPhT) Certification for level 15.
  • Self-motivated and able to perform job responsibilities with a minimum of supervision.
  • Working knowledge of Microsoft Office and Excel experience required.
  • Good written and verbal communication skills. Extensive use of the telephone and email is required.
  • Excellent Customer Service Skills required.
  • Ability to work well with others. Must interact, cooperate, and communicate effectively and tactfully with pharmacy customers, clerical staff, management, stores, and division staff on a daily basis.
  • Must be able to use discretion and maintain confidential information.
  • Ability to work within deadlines or strict time requirements.
  • Analytical skills required. Must have the ability to recognize, accurately research and resolve various errors that may occur. Independent judgment and sound decision making skills required.
  • Must be highly organized and detail oriented and able to function effectively in a multi-task environment.
  • Ability to travel independently.
  • Able to work at store level if required.
  • Physical ability to access all necessary files.

Desired Previous Job Experience/Qualifications:

  • Experience with store-level functionality of Pharmacy store systems (EasyFill PRN) desired.
  • Strong knowledge of Third Party operations/processes required, and advanced knowledge of pharmacy insurance desired.
  • Strong knowledge and comprehension of commercial claims highly preferred (remittances, processes, guidelines, regulations, correspondence, etc.).
  • General knowledge of Pharmacy Reconciliation Systems and accounts receivable and process flow preferred/helpful.


Education Level: None
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time

Regions: Midwest




Jobs at Kroger Accounting Services: At KASH, we service Kroger’s internal customers in accounting and human resource functions.  We perform accounting functions for Kroger’s Supermarket and Convenience Store Fuel Centers, Third Party Pharmacies, and Kroger’s private label charge card. In our Human Resource Shared Services Center, we support the Kroger divisions with payroll processing, garnishments, leave of absence, time and attendance, and interpreting contracts into our database.  We also staff an imaging center where we digitize all paper files for the company.  We employ over 300 associates at KASH, and offer competitive wages, benefits, and room for career advancement.


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  KS || Hutchinson || 2400 E. 4th Ave || 67501 || Kroger || None || Accounting; Customer Service; Kroger Support Center; Pharmacy || Employee || Non-Exempt || Full-Time || None 

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