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Customer Service Manager Back-Up

Company Name: Dillons
Position Type: Employee
FLSA Status: Non-Exempt



Position Summary:

Assist Customer Service Manager in supervising all on-duty front-end personnel to insure proper check stand flow and Customer 1st service. Maintain accountability for all cash and assets debited, collected, deposited in the store. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Provide safe, effective and efficient customer service on the frontend.
  • Treat customers and each other in a cordial, respectful and professional manner in person and on the telephone.
  • Assist Customer Service Manager in supervising all customer service and frontend personnel.
  • Train others in the following customer service areas: basic operations of the Frontend use of equipment on the Frontend, customer service counter operations, count room protocols, accounting functions and store reports, Checker and Courtesy Clerk duties and Dillon policies and procedures.
  • Accountable and responsible for all money debited, collected, and deposited at the store.
  • Maintain a well-organized, clean, pleasant shopping environment at the check stand, frontend, Customer Service counter and parking lot area.
  • Provide active support for our Customer 1st culture.
  • Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
  • Demonstrated aptitude to manage people and organize workloads.
  • Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Willing to be flexible and work weekends and holidays.
  • Effective written and verbal communication skills. Ability to make intelligent decisions quickly.
  • Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
  • Understanding of all key components of department operations. For example, managing people, customer services, labor scheduling, expense control, computer assisted ordering.

Desired Previous Job Experience:

  • Thorough experience in Customer Service and all phases of frontend operations. Past work record reflects dependability and integrity.


Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening

Regions: Midwest


Jobs at Dillons, Baker's, and Gerbes: At Dillons, Baker's, and Gerbes, we are always looking for friendly and reliable people for a variety of positions, including management opportunities for those with retail management experience. We offer competitive wages and benefits, a flexible schedule, and room for career advancement. If you're interested in a new opportunity with our company, complete an online application today.


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  KS || Lawrence || 1015 W 23Rd St || 66046 || Dillons || [[mfield2]] || Customer Service || Employee || Non-Exempt || Full-Time || None 

Nearest Major Market: Lawrence

Job Segment: Service Manager, Manager, Front End, Customer Service, Management, Technology

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