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Customer 1st Manager

Company Name: Food 4 Less
Position Type: Employee
FLSA Status: Non-Exempt



Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices as well as sales and profit goals established for the department and monitor all established quality assurance standards. Schedule, direct and supervise all functions, duties and activities for the Front-end department. Direct the day-to-day functions of Front-end operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Responsible for store operations in the absence of the Store Manager and Co-Manager. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Promote trust and respect among associates.
  • Communicate company, department, and job specific information to associates.
  • Collaborate with associates and promote teamwork to help achieve company/store goals.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store and be able to respond to questions and make suggestions about products.
  • Supervise the training and development of all Front End Personnel.
  • Maintain Key Retailing Communication Boards.
  • Monitor and control supply expenses for the department and make decisions in the store's best financial interests under pressure in a fast paced environment.
  • Manage cash control, sales and cash items and records for the store.
  • Effectively schedule all Front-end associates to provide adequate department coverage.
  • Maintain intermediate knowledge of store financials including the store operating statement as well as the concepts of gross profit, cost and retail and basic math.
  • Maintain an awareness of inventory/stocking conditions and understand the Computer Assisted Ordering system to rectify any discrepancies in inventory.
  • Assist the Store Manager with recruitment, interviewing and the selection process for New Hires and supervise the training of new members ensuring personal and career growth of each associate.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Report all safety risks, issues, accidents and illegal activity, including: robbery, theft or fraud.
  • Possess outstanding leadership, engagement skills, decision-making and interpersonal skills as well as the ability to develop personnel.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • 18 years of age
  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)
  • Ability to handle stressful situations
  • Retail or Customer Service experience

Desired Previous Job Experience

  • High school diploma or equivalent
  • Management experience
  • Retail experience
  • Second language (speaking, reading and/or writing)


Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day; Evening

Regions: West



Jobs at Food 4 Less: At Food 4 Less, our people make us who we are. They are more than just our associates, they’re part of the communities we serve. We offer a variety of exciting opportunities in every area of our operation. Whether you want to create a fast, fun and friendly shopping experience for customers in our stores or you want to be part of our innovative corporate team at our headquarters in Los Angeles, Food 4 Less is always looking  for outstanding associates. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism. If you are interested in building and advancing your career with Food 4 Less, we invite you to complete an online application today.


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  CA || Norwalk || 10901 Imperial Hwy || 90650 || Food 4 Less || [[mfield2]] || Customer Service; Operations || Employee || Non-Exempt || Part-Time || None 

Nearest Major Market: Los Angeles

Job Segment: Food Safety, Manager, QA, Quality Assurance, Part Time, Quality, Management, Technology

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