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Online Merchandise Customer Service Representative

Company Name: Fred Meyer and Littman Jewelers
Position Type: Employee
FLSA Status: Non-Exempt



Position Summary:

Assist customers using our website to guarantee complete customer satisfaction with Fred Meyer Jewelers and Littman Jewelers. Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

  • Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
  • Review and respond to customer phone calls and emails
  • Check regularly on order status with outside vendors to fulfill personalized product orders for customers
  • Assist customers with personalized jewelry purchases and product selection
  • Acheive an engaging selling experience, including but not limited to the closure of personalized jewelry sales via phone or live chat
  • Engage in ongoing training for personal development of customer service selling skills and jewelry industry knowledge
  • Follow-up on customer complaints and resolve
  • Compile a summary report for the Ecommerce Manager summarizing written and telephone customer comments; forward copies to appropriate executives and department supervisors
  • Maintain appropriate customer follow-up, including corresponding with customers in response to inquiries and/or complaints and involving regional supervisors, as needed
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • High school diploma or general education degree (GED), plus 2 years experience in the jewelry industry and one year of jewelry sales experience; or combination of relevant education and experience
  • Minimum 18 years of age to be bonded
  • Ability to pass drug test
  • Communicate effectively, both internally and externally (written and verbal)
  • Ability to work weekends on an occasional basis
  • Maintain confidentiality
  • Accuracy/attention to detail
  • Ability to prioritize a variety of tasks/projects
  • Ability to continue education as necessary
  • Ability to collaborate with appropriate personnel in order to achieve objectives
  • Ability to delve into new areas outside of one's comfort level
  • Ability to be resourceful with systems and information available
  • Ability and willingness to accept new business challenges
  • Ability to creatively and alertly find new avenues of approaching tasks
  • Ability to work within strict time frames and resolute deadlines
  • Ability to work in a fast-paced environment
  • Ability to respond flexibly to often changing business priorities
  • Typing 60 WPM

Desired Previous Job Experience:

  • Diamond Council of Amercia (DCA) or Gemological Institute of America (GIA) Certification
  • Six months or more of jewelry retail selling experience
  • Working knowledge of jewelry fabrication procedures and custom design concepts
  • Knowledge of Fred Meyer policies, procedures, and organizational structure


Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]

Regions: West


Jobs at Fred Meyer Jewelers: Based in Portland, Oregon with over 325 stores across the United States, Fred Meyer Jewelers offers employment opportunities in Sales, Store Management, Regionals Supervision as well as opportunities in our division office in merchandise, store operations, marketing, eCommerce, real estate development and administrative support.  We are always searching for individuals who share our vision of: turning life’s occasions into celebrations with a timeless gift of fine jewelry. If you want to help make fine jewelry as relevant, exciting and accessible to as many people possible every day, you have found a home and the right opportunity with Fred Meyer Jewelers.


Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states.  Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Fred Meyer and Littman Jewelers || None || Customer Service; Jewelry; Merchandising || Employee || Non-Exempt || Full-Time || None 

Nearest Major Market: Portland Oregon

Job Segment: Merchandising, Customer Service Representative, Outside Sales, Administrative Assistant, Customer Service, Retail, Sales, Administrative