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Customer Engagement Specialist, Fred Meyer

Company Name: Fred Meyer
Position Type: Employee
FLSA Status: 13

 

 

Position Summary

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

  • Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
  • Acknowledge customers in a friendly manner as they enter and exit the store
  • Maneuver in the stores entry and exit areas
  • Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
  • Respond to activations of Electronic Article Surveillance (EAS) systems
  • Assist customers with deactivation of EAS devices
  • Answer customer questions concerning the location of items or sections within the store
  • Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
  • Assist customers with bascarts that may lock up with Purcheck
  • Report safety concerns to supervisor
  • Comply with corporate policies and promote/follow company initiatives
  • Maintain flexibility to work any shift
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • High School Diploma or GED
  • Strong attention to detail
  • Strong critical thinking skills, attention to detail and ability to draw conclusions
  • Ability to work within strict time frames/resolute deadlines
  • Ability to work in a fast-paced environment
  • Demonstrated ability to maintain confidentiality and protect sensitive information
  • Desired Previous Experience/Education

  • Ability to speak a second language
  • Knowledge of Kroger policies, procedures, and organizational structure
  •  

    Education Level: None
    Required Certifications/Licenses: None
    Position Type: Part-Time 
    Shift(s): Day; Evening

    Regions: West


     

    Jobs at Fred Meyer: Based in Portland, Oregon with over 130 stores throughout Oregon, Washington, Idaho & Alaska, Fred Meyer offers one-stop shopping with store employment opportunities in apparel, home, food, pharmacy and home electronics as well as opportunities in our division office in merchandise and product development, store operations, customer communications, public affairs, food and pharmacy.  We are always searching for individuals who share our passion for service, leadership, honesty and diversity. Whether you like working with people, numbers or ideas, you can find a home at Fred Meyer. And with stores and offices across the Pacific Northwest, we have opportunities for talented individuals if you prefer to be closer to the mountains, ocean, or city.

     

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

     

     Posting Notes:  OR || Happy Valley || 8955 Se 82Nd Ave || 97086 || Fred Meyer || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None 

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