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Customer Service Relief Assistant Manager

Department: FM Store Operations
Position Type: Employee
Position Reports To: Customer Service Manager
Position Supervises: N/A
Pay Level:
FLSA Status: Non-exempt
Minimum Pay Range:[[req_MinPayRange]]
Maximum Pay Range:[[req_MaxPayRange]]

Position Summary:

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

  • Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
  • Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
  • Provide peer coaching for all cashiers following best practices
  • Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
  • Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
  • Monitor the 15-minute chart and schedule
  • Audit Playland operational standards
  • Promote and follow Company initiatives
  • Respond to verbal customer comments/complaints/requests
  • Complete customer incident and associate incident/accident report forms
  • All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • High school diploma or general education degree (GED) plus a minimum of six months Fred Meyer cashier experience and one-two years related retail experience; or combination of relevant education and experience.
  • Minimum 18 years of age/19 in Idaho/ 19 years in Alaska if selling tobacco
  • Ability to pass drug test
  • Ability to work in a fast-paced environment
  • Ability to work weekends on a regular basis
  • Ability to travel independently on a rare basis
  • Maintain confidentiality
  • Accuracy/attention to detail
  • Ability to organize/prioritize tasks/projects
  • Valid driver's license
  • CPR/first aid certification

Desired Previous Job Experience:

  • Knowledge of Fred Meyer policies, procedures, and organizational structure

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
 

Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: Driver's License
Shift(s): [[mfield4]]
Regions: West

 

States: Idaho
Keywords: Customer Service

 


Nearest Major Market: Boise
Nearest Secondary Market: Meridian

Job Segment: Assistant Manager, Service Manager, Manager, Management, Customer Service

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