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Customer Engagement Specialist, Fred Meyer

Department: JDMS Store Operations
Position Type: Employee
Position Reports To: Asset Protection Manager
Position Supervises: N/A
Pay Level: 13
FLSA Status: Non-Exempt



Position Summary

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

  • Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
  • Acknowledge customers in a friendly manner as they enter and exit the store
  • Maneuver in the store's entry and exit areas
  • Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
  • Respond to activations of Electronic Article Surveillance (EAS) systems
  • Assist customers with deactivation of EAS devices
  • Answer customer questions concerning the location of items or sections within the store
  • Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
  • Assist customers with bascarts that may lock up with Purcheck
  • Report safety concerns to supervisor
  • Comply with corporate policies and promote/follow company initiatives
  • Maintain flexibility to work any shift
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • High School Diploma or GED
  • Ability to work in a fast-paced environment
  • Ability to work within strict time frames/resolute deadlines
  • Demonstrated ability to maintain confidentiality and protect sensitive information
  • Strong attention to detail
  • Strong critical thinking skills, attention to detail and ability to draw conclusions
  • Desired Previous Experience/Education

  • Ability to speak a second language
  • Knowledge of Kroger policies, procedures, and organizational structure

    Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

    Education Level: High School Diploma/ GED Required
    Required Certifications/Licenses: Driver's License
    Shift(s): [[mfield4]]

    Regions: West




    Nearest Major Market: Portland Oregon

    Job Segment: Developer, Loss Prevention, Asset Protection, Technology, Retail, Security

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