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RTM Specialist

Company Name: Fred Meyer
Position Type: Employee
FLSA Status: Non-Exempt

 

 

Position Summary:

Determine and prevent fraudulent returns, and identify current trends of return fraud. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

  • Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
  • Identify, prevent and record fraudulent returns
  • Communicate with customers regarding returns activity
  • Assist to identify refund fraud trends and develop methods to deter
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • High school diploma or general education degree (GED), plus one year Fred Meyer CI Desk experience; or combination of relevant education and experience.
  • Minimum 18 years of age
  • Ability to pass drug test
  • Knowledge of Fred Meyer policies, procedures, and organizational structure
  • 40 WPM typing
  • Ability to work nights, weekends, holidays and overtime as needed
  • State required certification as required

Desired Previous Job Experience:

  • Knowledge of PC and/or mainframe computers
  • Six months to one year retail loss prevention or security experience

Education Level: High School Diploma/ GED Required
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time

Regions: West

 


 

Jobs at Fred Meyer: Based in Portland, Oregon with over 130 stores throughout Oregon, Washington, Idaho & Alaska, Fred Meyer offers one-stop shopping with store employment opportunities in apparel, home, food, pharmacy and home electronics as well as opportunities in our division office in merchandise and product development, store operations, customer communications, public affairs, food and pharmacy.  We are always searching for individuals who share our passion for service, leadership, honesty and diversity. Whether you like working with people, numbers or ideas, you can find a home at Fred Meyer. And with stores and offices across the Pacific Northwest, we have opportunities for talented individuals if you prefer to be closer to the mountains, ocean, or city.

 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Fred Meyer || None || Asset Protection || Employee || Non-Exempt || Full-Time || None 


Nearest Major Market: Portland Oregon

Job Segment: Pharmacy, Mainframe, Merchandising, Loss Prevention, Healthcare, Retail, Technology, Security

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