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Deli Manager

Date: Mar 12, 2018

Location: Chandler, AZ, US, 85249

Company: Kroger

Department: FRYS Deli/Bakery
Position Type: Employee
Position Reports To: Store Management
Position Supervises: N/A
Pay Level:
FLSA Status: Non-Exempt



Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct andsupervise all functions, duties and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

· Promote trust and respect among associates

  • Communicate company, department, and job specific information to associates
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Establish performance goals for department and empower associates to meet or exceed targets
  • Develop adequate scheduling to manage customer volume throughout hours of operation
  • Train and develop associates on performance of their job and participate in the performance appraisal process
  • Adhere to all local, state and federal laws, and company guidelines
  • Slice deli meats and cheeses to customers' requests using proper deli equipment
  • Offer product samples to help customers discover new items or products they inquire about
  • Use all equipment in deli such as the fryer, rotisary, heat lamps, and ovens according to company guidelines
  • Prepare foods according to the food temperature logs and follow cooking instructions
  • Display a positive attitude
  • Create and execute sales promotions in partnership with store management
  • Implement the period promotional plan for the department
  • Monitor and control expenses for the department
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
  • Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
  • Plan, organize and supervise the inventory process
  • Train department associates on inventory/stocking and Computer Assisted Ordering
  • Adhere to all food safety regulations and guidelines
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • High school education or equivalent preferred
  • Effective communication skills
  • Knowledge of basic math
  • Ability to handle stressful situations
  • Current food handlers permit once employed

Desired Previous Job Experience

  • Management experience preferred
  • Second language (speaking, reading and/or writing)


Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Shift(s): [[mfield4]]

Regions: West






Nearest Major Market: Phoenix

Job Segment: Food Safety, Manager, QA, Quality Assurance, Quality, Management, Technology