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Customer Service Manager - 373

Company Name: Roundy's
Position Type: Employee
FLSA Status: Non-exempt

Position Summary:

Supervise all Front End associates to ensure proper check stand flow and Customer 1st service. Maintain accountability for all cash and assets debited, collected, deposited in the store. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Provide safe, effective and efficient customer service on the Front End.
  • Assist store leaders and associates in providing a positive customer shopping experience and increase associate interest in customer service/relations to enhance the company’s reputation as the “Best in Class” in the retail food industry.
  • Supervise all customer service and Front End associates.
  • Train others in basic Front End operations, use of Front End equipment, customer service counter operations, accounting functions and store reports, checker and courtesy clerk duties and Roundy’s policies and procedures.
  • Be accountable/responsible for all money debited, collected, and deposited at the store.
  • Maintain a well-organized, clean, pleasant shopping environment on the Front End and parking lot area.
  • Provide active support of our Customer 1st culture.
  • Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
  • Provide input on department budgets, goals and results and maximize department and store sales and profits.
  • Communicate/interact with associates and customers to provide a positive impression.
  • Explain standards of performance to associates; conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management.
  • Maintain equipment and facilities in accordance with company policies and procedures.
  • Make recommendations regarding the hiring, termination, disciplining, demoting, transferring and evaluating of all Front End department associates.
  • Assist on special projects such as periodic inventories, store resets, remodels, special merchandising and promotions.
  • Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours; receive phone calls and/or report to work when necessary to effectively resolve the emergency.
  • Maintain flexibility to work any shift, including weekends and holidays.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications/Education:

  • Strong written and oral communication skills
  • Demonstrated aptitude to manage people, organize workloads, and make intelligent decisions quickly
  • Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization
  • Personal initiative and follow through to completion
  • Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department
  • Able to calmly handle stressful situations and make a positive impression on associates and customers

Desired Previous Job Experience/Education:

  • Experience in customer service and all phases of Front End operations
  • Understanding of all key components of department operations
  • Knowledge of applicable laws and regulations related to employment practices and safety

Education Level: Associates Desired
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]
Regions: Midwest

States: Wisconsin


Jobs at Pick n Save:  At Pick 'n Save, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day. It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of a team that is dedicated to supporting our stores and creating a shopping experience that customers love. 


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  WI || Brookfield || 2205 N. Calhoun Road || 53005 || Roundy's || None || Customer Service || Employee || Non-Exempt || Full-Time || None 

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee

Job Segment: Service Manager, Merchandising, Outside Sales, Manager, Customer Service, Retail, Sales, Management

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