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Credit Specialist - Specialty Pharmacy - FT

Company Name: Kroger Specialty Pharmacy
Position Type: Employee
FLSA Status: 



Position Summary

Perform duties to process medical billing and credit collections with focus on accuracy, timeliness and adherence to process. Reduce DSO, recognize additional revenue opportunities, and improve in credit collection rates, while working within the limits of standard or accepted practice. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

  • Review patient files for completeness and accuracy, identify and audit claims, ensure all revenue opportunities are included
  • Review documents received including Explanations of Benefits (EOBs), Remittance Advices (RAs) and other documents indicating credit balances
  • Identify reasons for credits, take required corrective action, and take ownership of claims through to timely, successful resolution
  • Analyze credits, identify trends and recommend process improvement opportunities that will result in credit DSO reduction, superior credit rate and intervals and simplified processes that are responsive to the requirements of specific payers
  • Review claims with outstanding credit balances and identify actions to successfully resolve
  • Follow up with insurers and patients to resolve outstanding balances in an environment of excellent customer service focused on building enduring customer and business relationships
  • Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of account activity and actions taken to resolve outstanding claims issues
  • Contribute medical claims expertise to the design of training and knowledge transfer programs, materials, policies and procedures to improve the efficiency and effectiveness of the Revenue Cycle Management team
  • Perform or assist with any departmental projects or operations, as required to maintain workflow and to meet schedules and quality requirements
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
  • Perform other related duties as assigned
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • High School Diploma or GED
  • 3+ years of medical collections experience
  • Any working knowledge of automated billing systems
  • Demonstrated excellence in attention to detail and the ability to successfully manage multiple priorities with critical focus on accuracy
  • Highly effective communicator with superior listening, understanding, speaking and writing while influencing patients, care givers, payer representatives and others, answering questions and advancing reimbursement and collection efforts
  • Proven understanding of processes, systems and techniques to ensure successful billing and collection working with all payer types
  • Proven ability to identify gaps and problems from review of documentation, determine lasting solutions, make effective decisions, and take necessary corrective action
  • Proficient with Microsoft Office Word, Excel, and Outlook
  • Desired Previous Experience/Education

  • Coding Course Certification
  • Any additional specialized training in medical billing
  • Any working knowledge of managed care, commercial insurance, and Medicare and Medicaid reimbursement
  • Any experience with CPR+

    Education Level: High School Diploma/GED Desired
    Required Certifications/Licenses: None
    Position Type: Full-Time 
    Shift(s): [[mfield4]]

    Regions: Any


    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


     Posting Notes:  FL || Lake Mary || 3200 Lake Emma Drive || 32746 || Kroger Specialty Pharmacy || None || Call Center; Friendly & Experience; Insurance & Claims; Patient Care; Specialty Pharmacy || Employee || Non-Exempt || Full-Time || None 

    Nearest Major Market: Orlando

    Job Segment: Credit, Pharmacy, Medical, Developer, Patient Care, Finance, Healthcare, Technology

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