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Pharmacy Technician - Specialty Pharmacy Call Center - FT

Company Name: Kroger Specialty Pharmacy
Position Type: Employee
FLSA Status: N/A

 

 

Position Summary

Perform duties to work under the guidance of a licensed registered pharmacist to maintain workflow and inventory in the pharmacy and prepare medications for patients, working within the limits of standard or accepted practice. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

  • Review and interpret physician medication orders and enter prescription data in preparation for pharmacist verification
  • Perform job assignments in full compliance and complete understanding of the state and federal laws and internal policies and procedures governing the handling, dispensing and distribution of prescription medications
  • Receive and stock inventory of medications in keeping with inventory policy requirements; contribute to periodic inventory process, counting, and recording drugs and supplies on hand
  • Select drugs from stock, count, package and accurately label prescriptions for pharmacist verification and shipment
  • Provide administrative Pharmacy support as assigned and assist in the training of new associates in the Pharmacy
  • Communicate with all new patients informing them of prescription referral and welcoming them to Kroger Specialty Pharmacy (KSP)
  • Respond to inbound Pharmacy calls, demonstrating customer service excellence, and triage to appropriate clinician or department; communicate with patients, prescribers' offices, and associates with a focus on patient care
  • Obtain patient's medication information for DUR investigation
  • Adjudicate and review prescription insurance claims of medications to be delivered
  • Contact insurance companies or other payers to complete prior authorization requirements, identify co-pay structure, and investigate coverage and benefits
  • Provide information and respond to requests to assist to obtain co-pay cards or financial assistance for patients, as applicable
  • Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
  • Perform other related duties as assigned
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • High School Diploma or GED
  • Pharmacy Technician Certification
  • Any additional specialized training in pharmacy/medical benefit access and requirements
  • Consistent focus and attention to detail resulting in superior accuracy
  • Exemplary communication skills, customer service, and customer relationship building skills; including listening, speaking, and writing
  • Demonstrated organizational skills
  • Clear and consistently demonstrated understanding of healthcare protocols for privacy
  • Demonstrated proficiency with pharmacy applications (CPR+ preferred) and in operating computer with knowledge of office software including MS Word and Excel
  • Desired Previous Experience/Education

  • 1 year of healthcare customer service experience with knowledge of benefits access processes
  • Demonstrated knowledge of medications utilized for therapy in the defined disease states served by the assigned pharmacy
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    Education Level: High School Diploma/ GED Required
    Required Certifications/Licenses: Pharmacy Technician Certification
    Position Type: Full-Time 
    Shift(s): [[mfield4]]

    Regions: Any


     

    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
     

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

     

     Posting Notes:  FL || Lake Mary || 3200 Lake Emma Drive || 32746 || Kroger Specialty Pharmacy || None || Call Center; Customer Service; Health & Wellness; Operations; Patient Care; Specialty Pharmacy || Employee || Non-Exempt || Full-Time || Pharmacy Technician Certification 


    Nearest Major Market: Orlando

    Job Segment: Medical, Pharmacy, Technician, Call Center, Patient Care, Healthcare, Technology, Customer Service

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