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Supervisor, Patient Care - Specialty Pharmacy - Great Pay & Benefits!

Company Name: Kroger Specialty Pharmacy
Position Type: Employee
FLSA Status: N/A



Position Summary

Perform functions to manage Patient Care Teams in the processing of new patient referrals, making decisions based on precedent and working within the limits of established policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Implement and communicate departmental operating procedures, instructions, performance goals, and metrics and service level agreements to improve efficiency, quality, and adherence to compliance guidelines, and meet overall business performance expectations
  • Monitor results to evaluate compliance with quality and productivity expectations and identify opportunities for improving results and provide periodic performance reports to management
  • Respond to escalated cases to provide resolution as a subject matter expert, or track, manage and expedite those cases that require additional support for resolution
  • Implement customer service standards of excellence and ensure compliance
  • Train and mentor associates in customer service techniques, cultivate environment of customer service orientation, and evaluate effectiveness and assess satisfaction levels formally and informally
  • Support the Manager in monitoring activities and work with associates to provide guidance, training and improved skills involved in patient coverage investigation and patient application evaluations
  • Interview, select, recommend hire and train department associates
  • Provide direction and mentoring, and communicate performance metrics to assess the effectiveness of associates, both as a department and individually
  • Evaluate performance and provide counseling, cross training and coaching to associates
  • Support Manager in investigating and resolving technology processing delays and impediments to service
  • Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
  • Perform other related duties as assigned
  • In some jurisdictions, this position may be required to supervise Patient Care Coordinators and Pharmacy Technicians
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • High School Diploma or GED
  • 3+ years experience working on a customer service team
  • Pharmacy Technician License may be required in certain jurisdictions
  • Strong analytical skills and team building skills
  • Ability to work collaboratively across functional teams and supervise projects
  • Strong communication skills; verbal and written
  • Ability to foster care and compassion for the patients while also achieving performance objectives
  • Strong customer service skills to develop a customer-centric culture and instill ownership of the customer/patient experience
  • Demonstrated knowledge of current pharmacy applications (CPR+ preferred) and MS Office software including strong Excel proficiency
  • Desired Previous Experience/Education

  • Pharmacy Technician Certification
  • Any specialty pharmacy environment experience
  • 1 year supervisory experience
  • Familiarity with the challenges faced by low-income and underserved populations
  • Bachelor's Degree in Business, Marketing or similar discipline

    Education Level: High School Diploma/ GED Required
    Required Certifications/Licenses: None
    Position Type: Full-Time 
    Shift(s): [[mfield4]]

    Regions: Any


    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


     Posting Notes:  FL || Lake Mary || 3200 Lake Emma Drive || 32746 || Kroger Specialty Pharmacy || None || Call Center; Pharmacy; Specialty Pharmacy || Employee || Non-Exempt || Full-Time || None 

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