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Bilingual Supervisor, Pharmacy Support - English + M-F + Competitive Pay + Admin Experience REQUIRED

Company Name: Kroger Specialty Pharmacy
Position Type: Employee
FLSA Status: Non-Exempt



Position Summary

Perform duties to provide support and oversee the activities of the pharmacy support team in processing original prescriptions and researching information to complete patient file working within the guidelines on standard practice and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

  • Provide support to pharmacist team and supervise the activities of the pharmacy support team
  • Receive/process original prescriptions, check images, dispense documents, file in compliance with policy and procedures as well as admin duties like reception, mail and assistance to visitors
  • Monitor/review work to ensure accuracy and evaluate compliance with quality and productivity expectations
  • Identify opportunities for improvement and provide periodic performance reports to management; provide guidance, training and improve skills involved in processing original prescriptions and researching missing patient information
  • Respond to escalated cases and provide resolution as a subject matter expert or track, manage and expedite cases that require additional support for resolution
  • Lead the team to track patient packages in CPR+, reconcile Courier Daily Packages and related reports; manage and expedite cases that require additional support for resolution
  • Implement and communicate department operating procedures, instructions, performance goals, metrics and service level agreements to improve efficiency, quality and adherence to compliance guidelines
  • Meet overall business performance expectations while delivering exceptional customer service
  • Assist pharmacist team with audits; conduct internet research for support activities
  • Interview, select, recommend hire, and train department associates
  • Provide mentoring and communicate performance metrics to assess the effectiveness of associates, both as a department and individually; evaluate performance and provide counseling, cross training, and coaching to associates
  • Implement customer service standards of excellence and ensure compliance; train associates in customer service techniques, cultivate environment of customer service orientation and evaluate effectiveness and assess satisfaction levels
  • Coordinate with leaders to identify management process improvement opportunities which can impact operations to optimize customer service ensuring expectations are met
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements and policies
  • Perform other related duties as assigned
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • High School Diploma or GED
  • 3+ years office administration or related experience
  • Demonstrated excellence in listening, speaking, and writing skills with proven ability to communicate effectively to all levels of the organization
  • Superior project management skills; able to initiate and move projects to successful conclusion where quality and timeliness are key
  • Proven skills in training/mentoring
  • Understanding of the value of customer service
  • Desired Previous Experience/Education

  • Any experience working with the support team at KSP
  • Any specialty pharmacy experience

    Education Level: High School Diploma/ GED Required
    Required Certifications/Licenses: None
    Position Type: Full-Time 
    Shift(s): [[mfield4]]

    Regions: Any


    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


     Posting Notes:  PR || San Juan || 1001 San Roberto Street || 00926 || Kroger Specialty Pharmacy || None || Specialty Pharmacy; Customer Service; Health & Wellness || Employee || Non-Exempt || Full-Time || None 

    Nearest Major Market: Puerto Rico
    Nearest Secondary Market: San Juan

    Job Segment: Manager, Pharmacy, Administrative Assistant, Call Center Supervisor, Management, Healthcare, Bilingual, Administrative, Customer Service

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