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Specialty Support Representative - Sales Support - Great Pay and Benefits

Company Name: Kroger Specialty Pharmacy
Position Type: Employee
FLSA Status: N/A



Position Summary

Perform duties to provide administrative and limited clerical support to the outside sales team, working within the limits of standard or accepted practice. Establish and maintain key medical doctor offices relationship by providing patient statuses, mainly those that receive and administer specialty medications to our patients. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

  • Provide administrative support to the outside sales team
  • Create and distribute status updates for physician offices via phone and e-mail; use the prescribed format and information provided by management
  • Document in CPR+ via To Do's escalation requests from physician's offices acting as liaison with operations to resolve issue and provide patient status
  • Advise outside sales team member regarding increases and decreases of office referral volume trends relating to factors having impacting referrals base
  • Contact physician offices for pending prescriptions, lab work, and other clinical documentation necessary in obtaining the prior authorization approval required by payers when operations is unable to
  • Troubleshoot issues arising from patients orders with Specialty Account Managers and operations team members by analyzing MRN orders, progress notes, claims, etc.
  • Assist with any operational obstacles, as required to maintain workflow and to meet schedules and quality requirements
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
  • Assemble applicable marketing materials and populate mail packages for physician's offices
  • Prepare and distribute via email to the sale team the Referral and No-Go reports; communicate with operations and sales identified issues arising from these reports
  • Perform other related duties as assigned
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • High School Diploma or GED
  • 3+ years of customer service experience in a professional setting
  • Exceptional oral and written communications skills in both a productive and professional manner
  • Exceptional listening skills; ability to listen to the customer's concerns, goals, beliefs and respond appropriately
  • Ability to emphasize a team approach to providing great customer service
  • Ability to assess services provided from the customer's point of view
  • Demonstrated customer focus in all activities; ability to anticipate and respond timely to customer needs
  • Ability to promote team unity through information sharing, planning and problem resolution focused on team success first
  • Demonstrated joint ownership of goal setting, commitments and accomplishments with field specialty account manager
  • Demonstrated ability to develop and enhance enduring customer relationships
  • Working knowledge of pharmacy software and proficiency in Excel, Word and Outlook
  • Desired Previous Experience/Education

  • Any familiarity with the challenges faced by low-income and underserved populations
  • 1 year of healthcare experience

    Education Level: High School Diploma/ GED Required
    Required Certifications/Licenses: None
    Position Type: Full-Time 
    Shift(s): [[mfield4]]

    Regions: Any


    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


     Posting Notes:  PR || San Juan || 1001 San Roberto Street || 00926 || Kroger Specialty Pharmacy || None || Sales; Specialty Infusion; Specialty Pharmacy || Employee || Non-Exempt || Full-Time || None 

    Nearest Major Market: Puerto Rico
    Nearest Secondary Market: San Juan

    Job Segment: HR, Sales Support, Sales Rep, Medical, Human Resources, Sales, Healthcare

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