Share this Job

Customer Service Clerk

Date: Mar 10, 2018

Location: Arvada, CO, US, 80007

Company: Kroger

Company Name: King Soopers
Position Type: Employee
FLSA Status: Non-Exempt



Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

· Promote trust and respect among associates.

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Report pricing and scanning discrepancies to the appropriate manager.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
  • Communicate new and on-going special programs and promotions with customers.
  • Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc.
  • Handle funds, coupons, tenders, etc. according to company policy.
  • Stock and inventory department merchandise.
  • Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
  • Label, stock and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Display a positive attitude.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Collaborate with team members to encourage teamwork.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

  • Cashier
  • Customer Service Experience
  • Second language (speaking, reading and/or writing)


Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day; Evening; Overnight

Regions: Mountain



Jobs at King Soopers: At King Soopers, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at King Soopers. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of local banner names in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  CO || Arvada || 14967 Candelas Parkway || 80007 || King Soopers || [[mfield2]] || Customer Service; Front End; Store Operations || Employee || Non-Exempt || Part-Time || None 

Nearest Major Market: Denver

Job Segment: Clerical, Bank, Banking, Food Safety, Customer Service, Administrative, Finance, Quality