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BigFix Operations Analyst

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: 85
Line of Business: Infrastructure Services

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Additional Technology Information: 
The BigFix Operations Analyst will have enterprise level experience (10k+endpoints) packaging applications for both Windows and Mac. Along with experience in Release Management in the same size environment preferably using BigFix and JAMF.

Position Summary

Provide advanced administration for all facets of infrastructure system operations. Provide day-to-day technical supervision and high level support in multiple locations. Distribute usage/performance reports, interface enterprise processes including incident, problem and change management. Lead design and implementation, maintain and administer infrastructure systems including hardware, software and various configurations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

  • Lead the design and implementation of the overall infrastructure/middleware components per project with infrastructure teams, ensuring that overall solution is designed to meet SLA (performance and up-time), DR and scalability needs required by the solution
  • Provide ad hoc technical training to customer groups on company technologies, infrastructure, hardware, and software applications
  • Execute incident and change management processes for PC, server, or mainframe applications and hardware
  • Provide preventative maintenance, troubleshooting, root cause analysis, and resolution for technical incidents
  • Provide technical support to diagnose, analyze, research and resolve simple computer incidents for internal and external customers
  • Recognize, research, isolate, resolve and document problems with information system products and services
  • Oversee work of and communicate with vendors or cross functional teams on support and project initiatives to deliver results
  • Document and route customer escalations and recommend appropriate technical team or resource to help resolve issues
  • Manage, execute, log and report break/fixes changes, service requests and support activities
  • Create and implement documented processes and procedures to ensure infrastructure systems stability
  • Create operational procedures, processes and scripts
  • Analyze and recommend actions based upon usage, performance, service level, compliance and audit reporting
  • Implement, report, and monitor service upgrades (e.g. security fixes, etc.)
  • Test and support software/hardware upgrades that directly affect area of expertise
  • Complete project plans for the implementation and rollout of new or updated software and processes
  • Perform process, hardware, and software analysis on new technologies in their area of support and make recommendations to management accordingly
  • Job scheduling, system automation, and analytical tasks as assigned by management
  • Provide off-hours support (24 x 7) as required
  • Travel to offsite work locations as needed
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • Associate Degree in Information Systems or related equivalent work experience in an IS position
  • 4+ years of experience in adjacent technologies
  • Proven PC skills in Windows, Word and Excel
  • Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization
  • Desired Previous Experience/Education

  • 5+ years of experience in supporting IT infrastructure or security services
  • Any experience in an operations analyst position
  • Any previous retail experience
  • Knowledge of infrastructure system operations
  • Education Level: None
    Required Certifications/Licenses: None
    Position Type: Full-Time 
    Shift(s): [[mfield4]]

    States: Alabama; Alaska; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Florida; Georgia; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Mexico; New York; North Carolina; North Dakota; Ohio; Oklahoma; Oregon; Pennsylvania; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virginia; Washington; West Virginia; Wisconsin; Wyoming


    Jobs at Kroger:  To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

    Below is a list of some of the benefits we offer our associates.

    Health and Well-being Benefits:

    • Health care benefits
    • Paid time off such as vacation, sick leave, and parental leave
    • Mental and emotional support resources through our Employee Assistance Program

    Financial Benefits:

    • Participation in a 401(k) plan, subject to certain eligibility requirements
    • Group term life insurance eligible
    • Eligible for an annual bonus based upon company performance
    • Associate discounts

    Growth and Development Benefits:

    • Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
    • Robust internal training and development resources to grow your career

    We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


     Posting Notes:  OH || Blue Ash || 11450 Grooms Road || 45242 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 



    Nearest Major Market: Cincinnati

    Job Segment: Developer, Equity, Mainframe, Information Systems, Counseling, Technology, Finance, Healthcare

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