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Product Owner

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt

Line of Business: Enterprise Retail Systems

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Additional Technology Information: 
• Product Owner responsibilities include gathering feature requests, developing and maintaining well planned backlog. Coordinating the work to be allocated to sprints and scheduling releases. • Lead the appropriate teams to refine, prioritize and manage the backlog to best achieve the goals and vision • Identify and estimate anticipated work efforts based on priority using program increment (PI) and sprint planning • Define and resolve dependencies, issues and risks along with identification of impacted areas through team collaboration • Oversee development stages, identify areas for improvement, refine the process and support the sprint • Act as the liaison between the business units, technology teams and support teams


Position Summary:

Define support requirements for and manage waterfall/agile frameworks. Coach and mentor others on small to medium size efforts. Operate in a business analyst or product owner role by eliciting the needs/priorities of the business and speaking on behalf of customers while working with teams to provide support solutions. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. 

Essential Job Functions:

  • Elicit, analyze and define waterfall/agile framework requirements in various formats (e.g., diagrams, use case, user story, written, etc.) ensuring they are testable, measurable and traceable
  • Refine and manage waterfall/agile framework requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications)
  • Complete support requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions)
  • Assist Service Planners with estimating anticipated support impacts for technical and customer facing initiatives
  • Define and resolve dependencies, issues and risks and identify impacted areas through team collaboration
  • Identify and define support needs for current and future state analysis
  • Continuously learn various areas of the business, industry best practices and/or new/different technologies
  • Work in a team environment and be flexible to perform multiple functions supporting activities in either Waterfall or Agile frameworks
  • Act as the liaison between the support centers, technology teams and business units to deliver quality solutions
  • Review support impacts and support team’s performance post rollout and facilitate any necessary action or realignment
  • Must be able to perform the essential functions of the position with or without reasonable accommodation

Minimum Position Qualifications/Education: 

  • High school diploma or GED
  • 1 year working in a call center or customer focused environment
  • Proven written and oral communication, collaboration and presentation skills to effectively communicate information to customers at all levels within the organization
  • Strong critical thinking and problem-solving skills
  • Familiarity with the software development lifecycle (SDLC)
  • Ability to effectively partner with all levels of the organization
  • Ability to interact and work well within a team environment
  • Strong organizational, analytical and problem-solving skills

Desired Previous Job Experience/Education:

  • Bachelor’s degree in information technology (IT) or a business-related field
  • Related equivalent work experience in an IT position or comparable business unit experience
  • Agile, SAFe, Six Sigma, IIBA certification (ECBA, CCBA, CBAP, CBATL)

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  OH || Blue Ash || 11450 Grooms Road || 45242 || Kroger General Office || [[mfield2]] || Information Services and Systems || Employee || Exempt || Full-Time || None 

Nearest Major Market: Cincinnati

Job Segment: Business Analyst, Call Center, Six Sigma, Technology, Customer Service, Management