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Sr. Manager Telecommunications/Enterprise Voice and Contact Center

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt
Line of Business: Infrastructure Services

See what life is like at Kroger Technology

at https://www.kroger.com/livekt

 

 

Additional Technology Information: 

Position Summary

Manage a team of infrastructure engineers who are wholly responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Ensure the proper execution of designs and implementations/installs. Maintain and administer infrastructure systems, including hardware, software and various configurations. Direct and manage the design, development and support of multiple teams and/or their supporting processes to meet customer expectations. Provide strategic direction and function as a liaison across the Technology organization and business partners. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

  • Administer all facets of personnel administration including hiring, performance management, resource allocation and associate development
  • Scoping projects and calibrating data driven prioritization of a portfolio of solutions and aligning all stakeholders across the environment
  • Running technical programs while optimizing execution
  • Communicate complex technical work to executives and stakeholders
  • Define success metrics, track solution performance, and work prioritization
  • Administer all facets of budgeting, including the development and ongoing management of annual budgets; capital and expense; plan/forecast future budgets
  • Oversee strategic alignment of system specifications, personnel requirements, and project schedules of Technology services
  • Partner with Technology management teams to evaluate requirements and determine the best technical solution for initiatives
  • Ensure team(s) adhere to all Technology standards and procedures, including regulatory compliance
  • Monitor systems performance and resolution of production incidents, which may require 24 hr/7 days a week coverage
  • Drive continuous organizational improvements
  • Ensure SLA's are defined and monitored to ensure agreements are met
  • Maintain regular communications to team members regarding The Kroger Co. and Technology
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Manage multiple business initiatives of high complexity (complexity defined by size, technology used, and financial complexity)
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • 8+ years of information technology experience performing a variety of progressively responsible technical, analytical, supervisory and managerial tasks
  • Any extensive experience leading Technology initiatives
  • 5+ years of direct technical experience in related disciplines
  • Thorough knowledge and understanding of systems, procedures, and technology/project life cycles
  • Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization
  • Strong negotiating skills and may require experience in contract management
  • Professional knowledge of IT Service Management practices
  • Solid administrative and project management skills
  • Proven track record of delivering objectives on time and within budget
  • Desired Previous Experience/Education

  • Bachelor's Degree in IT or related equivalent work experience in an Information Technology position
  • Education Level: None
    Required Certifications/Licenses: None
    Position Type: Full-Time 
    Shift(s): [[mfield4]]

    States: Alabama; Arizona; Arkansas; California; Colorado; Florida; Georgia; Illinois; Indiana; Kansas; Kentucky; Louisiana; Michigan; Minnesota; Nevada; New Mexico; North Carolina; Ohio; Oklahoma; Oregon; South Carolina; Tennessee; Texas; Utah; Virginia; Washington; West Virginia; Wisconsin; Wyoming
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    Jobs at Kroger:  To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

    Below is a list of some of the benefits we offer our associates.

    Health and Well-being Benefits:

    • Health care benefits
    • Paid time off such as vacation, sick leave, and parental leave
    • Mental and emotional support resources through our Employee Assistance Program

    Financial Benefits:

    • Participation in a 401(k) plan, subject to certain eligibility requirements
    • Group term life insurance eligible
    • Eligible for an annual bonus based upon company performance
    • Associate discounts

    Growth and Development Benefits:

    • Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
    • Robust internal training and development resources to grow your career

    We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

     

     Posting Notes:  OH || Blue Ash || 11450 Grooms Road || 45242 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 

     

     


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