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Technology Operations Analyst

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt

Line of Business: Infrastructure Services

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Additional Technology Information: 
This position is responsible for ongoing Operations support, working collaboratively with all available support staff to ensure a timely and proactive approach to problem recognition and resolution. The primary focus of this position is to provide support for system operations and monitoring of our Mainframe and Order Processing and Data Transfer systems This also includes usage/performance reports distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analytical tasks as assigned by management. The Operations Analyst may participate in the design and implementation/installation, maintenance and administration of infrastructure systems including hardware, software and various configurations. The Operations Analyst works with others to establish and improve processes and procedures while conveying clear and concise information through a variety of ways that is engaging, understood, retained and useful. This also includes listening in a way that is receptive to sharing and creating dialogue for clarity of information. This may be a Night Shift Position


Position Summary:

The primary focus of this position is to provide administration support for all facets of infrastructure system operations. This includes day-to-day technical supervision, 2nd level support, usage/performance reports distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analytical tasks as assigned by management. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

The Teams in this area include:

  • Enterprise Backup/Recovery (support of Kroger enterprise backup / recovery platforms for Mainframe and open systems solutions.)
  • Enterprise Collaboration Platform Services (support of Kroger enterprise collaboration platforms i.e, email, calendaring, instant messaging, mobile communications infrastructure, and portal).
  • Enterprise DBA Platform Services
  • Enterprise Desktop Engineering Services
  • Enterprise Network Engineering Services
  • Enterprise Storage Platform Services
  • Identity Management, Enterprise Directory Services, encryption.
  • Enterprise Web Engineering Services (support of Kroger enterprise web platforms MS eCommerce service, IBM websphere, IBM HIS / Apache, tomcat, JBOSS, and portal).
  • Integration Services
  • Mainframe MVS and VSE Platform Services
  • UNIX AS/400 Platform Services
  • Windows/Citrix/Directory Services
  • Information Security

Essential Job Functions:

  • Monitor and respond to system error conditions.
  • Execute, log and report break/fixes changes, service requests and support activities.
  • Follow documented processes and procedures to ensure infrastructure systems stability.
  • Maintain operational procedures, processes and scripts.
  • Provide usage, performance, service level, compliance and audit reporting.
  • Implement, report, and monitor service upgrades (e.g. security fixes, etc.).
  • Test and support software, hardware upgrades that directly affect their area of expertise.
  • Assist in the completion of project plans for the implementation, and rollout of new, or updated software and processes.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • Prior experience in adjacent technologies.
  • Proven PC skills in Windows XP, Microsoft Word and Excel Spreadsheets.
  • Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
  • May be required to work every other weekend.
  • Strong customer service skills.

Desired Previous Job Experience

  • Associates degree in IS or related equivalent work experience in an Information Systems position.
  • 1 year or more experience in supporting IT Infrastructure or Security services

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  OH || Blue Ash || 11450 Grooms Road || 45242 || Kroger General Office || [[mfield2]] || Information Services and Systems || Employee || Exempt || Full-Time || None 

Nearest Major Market: Cincinnati

Job Segment: Engineer, Mainframe, Information Systems, DBA, Engineering, Technology, Night