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Front End Supervisor

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt

 

 

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Model exceptional customer service and engagement behaviors.
  • Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
  • Be an approachable, visible source of assistance to both customers and associates.
  • Maintain self-checkout and total front end queuing standards.
  • Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
  • Ensure till audits are being performed.
  • Tender customer transactions in quick and efficient manners.
  • Promote for sale to our customers any current charitable promotions.
  • Stay current with present, future, and special ads.
  • Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company
  • Understand and adhere to the company's limits on cash shortages and works honestly and effectively to control loss.
  • Understand and adhere to shrink guidelines as it relates to front end operations.
  • Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks)
  • Ensure bascart retrieval process is being followed.
  • Maintain break schedules for front end associates.
  • Make sure carry-outs are offered to customers.
  • Maintain a clean and organized work station.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

  • High school diploma or equivalent
  • Customer service experience
  • Cashier
  • Second language (speaking, reading and/or writing)

 

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day; Evening

Regions: South


 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
 

Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states.  Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  SC || Bluffton || 27 Discovery Drive || 29910 || Kroger Stores || [[mfield2]] || Customer Service || Employee || Non-Exempt || Part-Time || None 


Nearest Major Market: Hilton Head
Nearest Secondary Market: South Carolina

Job Segment: Front End, Manager, Quality Assurance, QA, Technology, Management, Part Time, Quality