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Corporate Food Technology Associate, Regulatory Compliance

Company Name: Kroger Manufacturing
Position Type: Employee
FLSA Status: Exempt

Position Summary

Manage complaint handling process and develop responses to customer inquires. Develop and maintain technical documentation. Perform regulatory activities related to product introduction and ongoing support. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire division in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

  • Collaborate with Customer Service and capture/categorize product reasons for return and complaints; prepare reports/perform trend analysis
  • Analyze customer comments/complaints and coordinate with suppliers to resolve issues
  • Develop answers to frequently asked customer questions
  • Perform Root Cause Analysis and document/implement CAPA
  • Prepare product specifications; populate trade specs in PLM
  • Create and/or update work instructions/related procedures
  • Ensure supplier Certificates of Analysis (CoAs) are received prior to product delivery; review CoAs against specifications and file
  • Monitor changes to regulations as assigned; update relevant team members
  • Perform label reviews
  • Perform recall/withdrawal activities
  • Analyze/interpret dietary supplement regulations
  • Coordinate product testing and audits of applicable products and report results
  • Organize sensory cuttings and document/report results
  • Accountable to the Kroger Manufacturing Food Safety and Quality Principles
  • Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • 2+ years of experience in food science technology or related consumer product industry
  • Excellent oral/written communication skills
  • Strong critical thinking skills
  • Strong attention to detail, with a high degree of accuracy and precision
  • Proven excellence in problem solving and cross-functional project planning/execution
  • Advanced Microsoft Office and business intelligence software skills
  • Knowledge of key regulations associated with product development and quality assurance
  • Desired Previous Experience/Education

  • Bachelor's Degree in in food science or related field
  • Any experience in regulatory affairs, food quality assurance
  • Proficiency with specifications and auditing database
  • Education Level: Bachelor's Required
    Required Travel: Up to 25%
    Required Certifications/Licenses: None
    Position Type: Full-Time

    Regions: South

    States: Florida
    Keywords: Analyst


    Jobs at Kroger Logistics:  To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

    Below is a list of some of the benefits we offer our associates.

    Health & Well-being Benefits:

    • Health care benefits
    • Paid time off such as vacation, sick leave, and parental leave
    • Mental and emotional support resources through our Employee Assistance Program

    Financial Benefits:

    • Participation in a 401(k) plan, subject to certain eligibility requirements
    • Group term life insurance eligible
    • Eligible for an annual bonus based upon company performance
    • Associate discounts

    Growth and Development Benefits:

    • Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
    • Robust internal training and development resources to grow your career

    We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

     Posting Notes:  FL || Boca Raton || 4700 Exchange Court || 33413 || Kroger Manufacturing || None || Food Technology || Employee || Exempt || Full-Time || None 


    Nearest Major Market: Palm Beach
    Nearest Secondary Market: Miami

    Job Segment: Compliance, Regulatory Affairs, Law, CAPA, Equity, Legal, Management, Finance

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