Share this Job
Apply now »

Customer Experience Product Director eCommerce

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: 31



Position Summary

Develop the end to end, or horizontal, experience strategy in partnership with other leaders within the Customer Experience Pillar. Develop and manage a large team of Principal Product Managers, Sr. Product Managers and Product Managers responsible for durable and strategic focus areas within the experience that are a point of differentiation for Kroger. Identify customer problems and business opportunities that will drive most value for the organization. Guide and set objectives and key results (OKRs), and ensure that the OKRs are achieved. Success looks like the ability to successfully guide, inspire, delegate and deliver results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

  • Develop, manage and optimize the horizontal experience strategy and associated business plans
  • Guide multiple focus areas to align consistency/compliance to strategy, ensuring that the appropriate balance of team/pod freedom
  • Partner with domain leaders to ensure domain product pods execute according to Kroger horizontal strategies and priorities
  • Represent KTD Product Management in future initiatives to assess conformity to current strategy, breakdown the work, make high-level prioritizations, and assign to various pods or initiatives, and keep senior leaders informed
  • Partner with business and operational stakeholders and consumer insights to develop product vision, identify capabilities aligned to company strategy and go-to market plans, communicate and create alignment with stakeholders including company officers and senior management
  • Create highly collaborative working environments partnering with Merchandising, Retail Operations, divisions, Marketing, Media Services, 84.51, and KTD partners
  • Model Agile principles to increase speed and frequency of delivery by maintaining and communicating value criteria to collaborate on prioritization for domain backlogs and criteria for Minimum Viable Product
  • Develop the plan and deliver breakthrough experiences to market working with technical and non-technical partners. Measure, improve and continuously deliver to production
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Travel to different work locations to attend meetings
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • Bachelor's Degree in Computer Science, Business, or Management or equivalent practical experience
  • 10+ years of software development or product management experience in a digital business with demonstrated success establishing the strategy and delivering new products and experiences to market
  • Any experience with leading and managing a team with direct and indirect reports
  • Management experience in building high performing product teams
  • Exceptional communication, organization, and analytical skills
  • Demonstrated experience creating and using strategy to solve complex problems
  • Ability to identify metrics and key performance measures and use data to drive decisions which enhance the customer experience
  • Desired Previous Experience/Education

  • 7+ years of experience at a retailer with an omnichannel or eCommerce model
  • Experience with iterative product development (Agile)

    Education Level: None
    Required Travel: Up to 25%
    Required Certifications/Licenses: None
    Position Type: Full-Time

    Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West

    Jobs at Foods Co.:  At Foods Co, our people make us who we are. They are more than just our associates, they’re part of the communities we serve. We offer a variety of exciting opportunities in every area of our operation. Whether you want to create a fast, fun and friendly shopping experience for customers in our stores or you want to be part of our innovative corporate team at our headquarters in Los Angeles, Foods Co is always looking for outstanding associates. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism. If you are interested in building and advancing your career with Foods Co, we invite you to complete an online application today.


    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


     Posting Notes:  OH || Cincinnati || 1014 Vine Street || 45202 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 

    Nearest Major Market: Cincinnati

    Job Segment: Manager, Merchandising, Computer Science, Management, Retail, Technology, Marketing

    Apply now »