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Desktop Support Analyst

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt

Line of Business: Infrastructure Services

See what life is like at Kroger Technology

at https://www.kroger.com/livekt

 

 

Additional Technology Information: 
- Advanced experience with administration of VMware WS ONE managed devices o WS ONE certifications are preferred - Knowledge of Android and iOS systems, including Android Enterprise platform - Experience supporting large-scale retail systems - Knowledge of scripting languages. PowerShell is preferred - Experience using Mobile Device Management solutions - Knowledge of Active Directory and basic networking components

 

Position Summary:

The primary focus of this position is to provide advanced administration support for all facets of infrastructure system operations. This includes day-to-day technical supervision, high level support in multiple locations, and at all hours. This also includes usage/performance reports development and distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analysis as assigned by management. This position will design and implement/install, maintain and administer infrastructure systems including hardware, software and various configurations. This position works with others to establish and improve processes and procedures. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Will implement overall infrastructure/middleware components per project with infrastructure teams, ensuring that overall solution is designed to meet SLA (performance and up-time), DR and scalability needs required by the solution.
  • Partner with vendors or cross functional teams on support and project initiatives.
  • Manage, execute, log and report break/fixes changes, service requests and support activities.
  • Develop and follow documented processes and procedures to ensure infrastructure systems stability.
  • Maintain and participate in the development of operational procedures, processes and scripts.
  • Provide and analyze usage, performance, service level, compliance and audit reporting.
  • Implement, report, and monitor service upgrades (e.g. security fixes, etc.).
  • Test and support software, hardware upgrades that directly affect their area of expertise.
  • Complete project plans for the implementation, and rollout of new, or updated software and processes.
  • Perform process, hardware and software analysis on new technologies in their area of support and make recommendations to management.
  • Support and maintain infrastructure solutions utilizing required tools and technologies. Provide off-hours support (24 x 7) as required.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • 4 - 6 years experience in adjacent technologies.
  • Proven PC skills in Windows XP, Microsoft Word and Excel Spreadsheets.
  • Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
  • May be required to work every other weekend.
  • Strong customer service skills.

Desired Previous Job Experience

  • Associates degree in IS or related equivalent work experience in an Information Systems position.
  • 4 - 6 years experience in supporting IT Infrastructure or Security services
  • Experience in Operations Analyst 3 position

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]


 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  OH || Cincinnati || 1014 Vine Street || 45202 || Kroger General Office || [[mfield2]] || Kroger Technology || Employee || Exempt || Full-Time || None 


Nearest Major Market: Cincinnati

Job Segment: Help Desk, Information Technology, Information Systems, Testing, Middleware, Technology