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Digital Analyst

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt



Position Summary:

Work cross-functionally to generate measurement plans, actionable insights and deliver channel performance reporting for targeted digital interactions for individuals and households. Perform analysis across multiple data platforms to support the development and creation of data-driven insights to enable decision-making. Perform advanced analysis to gauge customer engagement, response, and behavior with digital capabilities and tools. Partner across the matrix organization to create integrated measurements and reporting models that deliver insight across all digital platforms. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. 

Essential Job Functions:

  • Manage Adobe Analytics and other tools to analyze and report on customer behavior on our web and mobile platforms
  • Guide stakeholders in identifying measurement plans and key performance indicators (KPIs) for their areas and build reporting that provides insight in the performance of their areas
  • Perform deep dive analysis and present actionable insights for specific initiatives and roadmaps
  • Provide pre/post feature launch analysis of performance with insight based on success metrics
  • Support a data-driven culture, educating the digital organization on everyday use of data as a resource
  • Measure site usability/effectiveness, and present actionable insights and recommendations based on data results and best practices
  • Build custom analytics dashboards and reports that can effectively present digital performance to the appropriate audiences aligned to KPIs
  • Assist in providing guidance and recommendations for measurements of success, KPI strategy, and product health measurements across various business units
  • Partner with a cross-functional, including external resources, to continually improve our ability to measure and evaluate customer experiences
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Travel to work campuses to attend company meetings
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education: 

  • Bachelor’s degree/college diploma in Business Administration, Statistics, Marketing, information science or related field, preferred
  • 2+ years’ experience using Adobe Analytics Google Analytics, or other industry leading analytics tools
  • Demonstrated ability to present actionable information to business stakeholders
  • Ability to identify opportunities and act on them is required (self-starter)
  • Ability to prioritize projects with minimal supervision; must be impeccably organized
  • Expertise in Excel
  • High level of attention to detail, quality, and effective oral and written communication skills along with excellent follow-through
  • Familiarity with web data, traffic, e-Commerce, navigation/path analysis, search, and testing methodologies
  • Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines

Desired Previous Job Experience:

  • Experience working with SQL
  • Testing and Optimization Platforms (Adobe Target, Maxymiser, Optimizely, Visual Website Optimizer)
  • Relevant work experience in an eCommerce environment


Education Level: Bachelor's Desired
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: Any; General Office- Cincinnati


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OH || Cincinnati || 221 E 4th St || 45202 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 

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