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Digital Ecommerce, Head of Marketplace

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt



Position Summary:

Oversee the development of the business plan, key objectives and financial model for the Kroger Digital Marketplace. Develop the business strategy, assortment strategy, required partnerships and measurement plan, leveraging market data and customer insights to shape the approach. Work with key stakeholders/partners across the organization to design strategies, concepts and partnerships and drive structured and data-led recommendations to action. Serve as a strategic business leader to enhance the company’s position in the online retail space. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Drive the overall business planning, design and platform roll-out, working across the matrix and appropriate partnerships
  • Design specific and actionable metrics for sales growth, customer engagement and profitability
  • Partner with the Product Development team to develop a roadmap to seamlessly integrate the Marketplace offering into the Kroger Digital Experience
  • Lead all Marketplace platform partnerships at a strategic level
  • Drive talent acquisition, team building and associate development within the Marketplace team
  • Lead meaningful change throughout the path to purchase through setting guidelines around taxonomy, search and PDP strategies specific to the Marketplace model, leveraging analytics to drive forward change
  • Partner with Marketing and 84.51to drive appropriate customer engagement and personalization strategies specific to the Marketplace business
  • Lead and assist in the integration of Kroger Precision Marketing into the Digital Marketplace business
  • Work with applicable teams to define success metrics, recap and share reporting results with all stakeholders and determine ways to optimize
  • Educate and communicate the digital strategy to business partners, along with supporting the development of training opportunities for new tools or enhancements
  • Seek out and identify consumer, market, industry and global trends for new ways of meeting customer needs and driving engagement via the Kroger Digital Marketplace
  • Seek ways to continually improve team collaboration, workflow and processes
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications: 

  • 6+ years in digital, merchandising, operations, or marketing, with demonstrated understanding of digital channels, product merchandising and customer behavior
  • Strong analytical and problem-solving skills
  • Excellent oral and written communication skills
  • Proven ability to work collaboratively with multiple teams
  • Ability to achieve objectives through others
  • Strong organization and multi-tasking skills
  • Proficient in Microsoft Office
  • Proven ability to bring resolution under challenging circumstances

Desired Previous Job Experience:

  • eCommerce pure play
  • Omni Channel retail
  • Marketplace management


Education Level: Bachelor's Required
Required Travel: Up to 25%
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OH || Cincinnati || 1014 Vine Street || 45202 || Kroger General Office || [[mfield2]] || Digital/e-Commerce; Marketing; Merchandising || Employee || Exempt || Full-Time || None 

Nearest Major Market: Cincinnati

Job Segment: Merchandising, Retail Sales, Financial, Recruiting, Retail, Finance, Human Resources

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