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Digital Sr. User Experience Designer

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt



Position Summary:

Lead a team of User Experience Designers and/or Associate User Experience Designers within a given domain. Responsible for owning a highly functional user experience that drives digital engagement & conversion. Drive product design initiatives, customer experience enhancements, and make strong individual contributions as needed. Partner and collaborate with cross-functional teams consisting of Product Management, Engineering, Digital Marketing, Digital Merchandising and 84.51 to understand and identify areas of opportunity driven from online data, usability, market research, and user-center design principles. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Partner with digital stakeholders and consumer insight to develop the customer experience strategy and vision while communicating to company officers and senior management
  • Provide leadership direction to direct and matrixed core team members, incorporating feedback from across all functions within the Digital Customer Program
  • Advocate for customers by providing strategic leadership based on user-centered design, user research, analytics and business goals
  • Communicate digital experience strategies across offices/external partners
  • Collaborate with Sr. Product Managers and Engineering Leads on direction for digital experiences
  • Oversee research efforts including interviews, surveys, usability tests to ensure designs are useful, usable and desirable for customers
  • Map the customer experience across channels and touch points to reveal needs, pain-points, business
  • Set standards for user journeys, heuristic evaluations, wireframes, prototypes and usability testing
  • Measure, improve and enable continuous delivery to production
  • Travel to work locations to attend company meetings
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education: 

  • Bachelor's degree in design or related field
  • 4 years’ experience as a UX professional
  • Highly analytical aptitude and proficient using data analysis
  • Exceptional communication, account management, and presentation skills with demonstrated ability to lead and innovate across teams and organizations
  • Experience mentoring and growing other user experience professionals
  • Demonstrated experience using strategy to solve complex problems
  • Demonstrated track record of collaborating effectively with user experience designers and technology partners
  • Demonstrated strategic leadership experience
  • Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement
  • Advanced skill with design tools, such as Sketch, Keynote, Adobe CS, etc.

Desired Previous Job Experience:

  • 5 years’ experience in B2B or B2C environments
  • 5 years’ experience implementing loyalty, personalization and ecommerce strategies
  • Experience on large scale projects with demonstrated ability to work across teams, gather and incorporate feedback from line of business, product management, development, and executive stakeholders


Education Level: None
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: Any; General Office- Cincinnati


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OH || Cincinnati || 221 E 4th St || 45202 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 

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