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Manager, Technology Process Improvement (KTD)

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: 89

Line of Business: 

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Additional Technology Information: 


Position Summary

Responsible for overseeing the Ways of Working, Process, & Methods team and facilitation defining and implementing best practice ways of working across KTD. Responsible for continuous improvement and governance of ways of working methods. In charge of overseeing the coaching and counseling on ways of working throughout the IT organization. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

  • Facilitate KTD Leaders in defining streamlined Ways of Working Strategy that support company objectives
  • Provide vision and management to continually improve integrated and streamlined ways of working and supporting platforms
  • Collaborate closely with Product and Technology Leaders to proactively identify and drive process and tool changes that integrate into the overall Technology Business Operations strategy
  • Manage program managers in implementation of ways of working methods & processes across KTD
  • Provide vision and leadership in defining and driving ways of working governance across KTD, and in ways of working center of excellence and center of practice
  • Administer all facets of personnel administration including hiring, performance management, resource allocation and associate development
  • Administer all facets of budgeting, including the development and ongoing management of annual budgets; capital and expense, plan/forecast future budgets
  • Accountable for broad strategic alignment of system specifications, personnel requirements, and project schedules of Technology services
  • Drive continuous organizational improvements
  • Ensure SLA's are defined and monitored to ensure agreements are met
  • Accountable for regular communications to team members regarding The Kroger Co. and Technology
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide direct feedback to direct reports
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • Bachelor's Degree in Information Technology or related field
  • Any Experience with MS Project, Viso and/or other BPI and project/ portfolio management tools
  • Any Experience leading large cross functional and highly complex IT BPI programs ($5M+, 12 month+ duration)
  • 8+ years Experience directly managing teams
  • 10+ years Experience executing technical initiatives using formal best practice project/product management and business process improvement (BPI) methodology, both waterfall and agile
  • Solid administrative and project management skills
  • Proven track record of delivering objectives on time and within budget
  • Strong negotiating skills and may require experience in contract management
  • Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization
  • Thorough knowledge and understanding of systems, procedures, and technology/project life cycles
  • Desired Previous Experience/Education

    Education Level: Bachelor's Required
    Required Certifications/Licenses: None
    Position Type: Full-Time 
    Shift(s): [[mfield4]]


    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


     Posting Notes:  OH || Cincinnati || 1014 Vine Street || 45202 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 

    Nearest Major Market: Cincinnati

    Job Segment: Business Process, Information Technology, IT Manager, Developer, Manager, Management, Technology

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