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Marketing Automation Manager

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt



Position Summary:

Implement integrated customer lifecycles and journeys using marketing automation platforms and tools. Ensure all technology requirements, business rules, workflows and integration points are documented, planned and executed. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Build and execute marketing automation tied to customer lifecycles and journeys across all 1:1 marketing channels using marketing automation platforms and tools
  • Oversee configuration of the necessary components within a marketing automation platform
  • Develop the functional design and configuration of cross-channel campaigns, with delivery in real-time
  • Work across marketing organization to steer the introduction of interdisciplinary initiatives, technologies and campaigns to ensure the speedier, more effective organization of the respective company’s marketing activities
  • Support new business activities with a focus on campaign automation solutions
  • Work with cross-functional channel experts and Strategic Planning to build a strategy, goals, implementation roadmaps and/or identity tactics to address specific needs; establish a range of automated marketing campaigns based on various criteria
  • Ensure all platforms within the business communicate with each other to remove discrepancies
  • Promote operational innovation and excellence that support long-term business goals
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education Requirements:

  • 5+ years’ relevant technical experience using marketing automation
  • High level strategic & critical thinking skills, with demonstrated ability to identify business opportunities to maximize company ROI
  • Understanding of project management methodologies, business analysis, change management, user adoption, release management, and governance
  • Working knowledge of the marketing automation platforms and tools
  • Experience with scoring models, workflows, templates, list import and A/B testing
  • Strong analytical skills and a drive to experiment; demonstrated ability to use data to drive decision making
  • Experience with Adobe Analytics
  • Exceptional written and oral communication skills
  • Extensive experience in the digital marketing field and in all the areas that this involves, i.e. in implementing digital marketing programs with a focus on acquisition, in digital media, in cross-channel campaign steering, in data management and digital analytics, in the fields of application for digital marketing architecture, channels, methods and business models with a focus on Marketing Cloud solutions
  • The ability to plan and implement campaigns and programs across the entire digital media spectrum (search, e-mail, content marketing, marketing automation, social media, mobile and personalization)

Desired Previous Job Experience/Education:

  • Bachelor’s Degree in Marketing, Business or related area
  • Experience implementing and optimizing customer lifecycles and journeys using marketing automation solutions programs for a large, multi-channel retailer
  • Experience implementing marketing automation platforms
  • Expertise across owned, earned and paid channels
  • Success working in fast-paced environment with ability to identify resources needed and reprioritize project tasks while meeting deadlines and goals


Education Level: None
Required Travel: Up to 25%
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: General Office- Cincinnati


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OH || Cincinnati || 1014 Vine Street || 45202 || Kroger General Office || [[mfield2]] || Advertising & Marketing; Marketing/Advertising || Employee || Exempt || Full-Time || None 

Nearest Major Market: Cincinnati

Job Segment: Marketing Manager, Manager, Business Analyst, Strategic Planning, Marketing, Management, Technology, Strategy