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Sr. Product Designer

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: 12
 

 

Position Summary

Define the customer journey across multiple products. Demonstrate a deep understanding of the customer, initiate research studies to uncover specific customer problems, insights and opportunities. Partner with Product Management, Engineering, Marketing, Merchandising, and Data Scientists, along with designers across customer journeys and product teams to shape the product vision. Mentors Designers and associate designers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

  • Lead product teams and partner with stakeholders to develop the customer experience strategy and vision; define customer experiences and communicate to company officers and senior management
  • Advocate for users by leading or overseeing user research activities; understand when research is needed to uncover insights and recommend the right research methods; translate insights into design problems
  • Define and focus on user problems; map the customer experience across channels and touch points to reveal needs, pain-points, and business opportunities; influence behavior changes to help achieve desired business outcomes
  • Set standards for Design processes and artifacts, including user journeys, heuristic evaluations, wireframes, prototypes, and usability testing
  • Think broadly through ideation by planning and facilitating brainstorming and design-thinking activities with multi-disciplinary teams and create artifacts to demonstrate divergent thinking
  • Synthesize outcomes of brainstorming and design-thinking activities and guide multi-disciplinary teams to act on these outcomes
  • Create high and low fidelity prototypes, static or interactive, that are tested with users and shared with stakeholders
  • Measure, improve and enable continuous delivery to production
  • Set objectives and key results for product teams; coach and mentor others; provide direction, feedback and approval on others' work and coach associate UX and UX team members
  • Apply standards from design systems and/or brand guidelines, and contribute to design systems
  • Embrace Agile environment and act as an advocate for customers, providing strategic leadership based in user-centered design, user research, customer analytics, and business goals
  • Travel to local campuses and to attend company meetings
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

    • Minimum Position Qualifications

  • Bachelor's Degree in Visual Design, Human-Computer Interaction, Industrial Design, or related field; or, relevant certification or equivalent work experience
  • 6+ years of experience in B2B or B2C environments, implementing loyalty, personalization/eCommerce strategies
  • Any previous experience to define, develop and document UX design and interaction requirements
  • Highly analytical aptitude and proficient using data analysis
  • Exceptional communication, and presentation skills with demonstrated ability to lead and innovate across teams and organizations
  • Experience mentoring other user experience professionals
  • Demonstrated experience using strategy to solve complex problems
  • Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement
  • Portfolio demonstrating user experience activities, processes and deliverables
  • Strong understanding of analytics, target measurement and online/offline channel engagement attribution models
  • Advanced skill with design tools, such as Sketch, Invision, Adobe CS, etc.

    • Desired Previous Experience/Education

  • Any experience in retail or related field
  • Master's Degree

    •  

    Education Level: None
    Required Travel: Up to 25%
    Required Certifications/Licenses: None
    Position Type: Full-Time
    Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West
     


    Jobs at Foods Co.:  At Foods Co, our people make us who we are. They are more than just our associates, they’re part of the communities we serve. We offer a variety of exciting opportunities in every area of our operation. Whether you want to create a fast, fun and friendly shopping experience for customers in our stores or you want to be part of our innovative corporate team at our headquarters in Los Angeles, Foods Co is always looking for outstanding associates. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism. If you are interested in building and advancing your career with Foods Co, we invite you to complete an online application today.

     

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

     

     Posting Notes:  OH || Cincinnati || 1014 Vine Street || 45202 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 


    Nearest Major Market: Cincinnati
    Job Segment: Engineer, Merchandising, Data Analyst, User Experience, Engineering, Retail, Data, Marketing, Technology

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