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Technology Store Support Analyst

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt

 

 

Position Summary:

The primary focus of this position is to provide advanced administration support for all facets of infrastructure system operations. This includes day-to-day technical supervision, high level support in multiple locations, and at all hours. This also includes usage/performance reports development and distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analysis as assigned by management. This position will design and implement/install, maintain and administer infrastructure systems including hardware, software and various configurations. This position works with others to establish and improve processes and procedures. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Will implement overall infrastructure/middleware components per project with infrastructure teams, ensuring that overall solution is designed to meet SLA (performance and up-time), DR and scalability needs required by the solution.
  • Partner with vendors or cross functional teams on support and project initiatives.
  • Manage, execute, log and report break/fixes changes, service requests and support activities.
  • Develop and follow documented processes and procedures to ensure infrastructure systems stability.
  • Maintain and participate in the development of operational procedures, processes and scripts.
  • Provide and analyze usage, performance, service level, compliance and audit reporting.
  • Implement, report, and monitor service upgrades (e.g. security fixes, etc.).
  • Test and support software, hardware upgrades that directly affect their area of expertise.
  • Complete project plans for the implementation, and rollout of new, or updated software and processes.
  • Perform process, hardware and software analysis on new technologies in their area of support and make recommendations to management.
  • Support and maintain infrastructure solutions utilizing required tools and technologies. Provide off-hours support (24 x 7) as required.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • 4 - 6 years experience in adjacent technologies.
  • Proven PC skills in Windows XP, Microsoft Word and Excel Spreadsheets.
  • Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
  • May be required to work every other weekend.
  • Strong customer service skills.

Desired Previous Job Experience

  • Associates degree in IS or related equivalent work experience in an Information Systems position.
  • 4 - 6 years experience in supporting IT Infrastructure or Security services
  • Experience in Operations Analyst 3 position

 

Education Level: None
Required Travel: Up to 75%
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: Any; General Office- Cincinnati


 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OH || Cincinnati || 130 Tri County Pkwy || 45246 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 

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