Share this Job

THD Experience Guest Services - Seasonal

Department: Turkey Hill Dairy
Position Type: Seasonal/Temporary
Position Reports To: Turkey Hill Dairy Experience Assistant Manager
Position Supervises: N/A
Pay Level: Hourly
FLSA Status: Non-exempt



Position Summary:

Ensure all visitors’ needs are met and they have an enjoyable experience. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy. Provide leadership that embodies our 7 Manufacturing High Performance Work System principles. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Maintain responsibility for ticketing, retail sales, exhibits, taste lab, Tea Discovery and special orders
  • Maintain proper supply inventory of the assigned work area
  • Ensure world class service is provided to each visitor
  • Become familiar with all aspects of The Experience including company history and facility layout
  • Follow established programs, policies and practices to produce safe quality foods that meet regulatory and company requirements.
  • Support the development, implementation, maintenance, and ongoing improvement of the SQF Systems
  • Maintain flexibility to work any shift including, evenings, weekends, holidays and during special events
  • Accountable to the Kroger Manufacturing Food Safety and Quality Principles
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • Must be at least 16 years of age
  • Must have a pleasant personality and neat appearance
  • Must be customer service oriented, greeting guests with excitement and enthusiasm
  • Must be able to assist guests with special needs
  • Proven ability to work well under pressure and treat guests with respect
  • Must be able to work in crowded venues and handle multiple situations simultaneously
  • Ability to speak clearly and professional in front of large groups of guests
  • Must be a good listener in order to understand and respond to questions from guests

Desired Previous Job Experience:

  • Experience in hospitality or tourism
  • Experience in retail


Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: None
Required Certifications/Licenses: None
Shift(s): Day; Evening

Regions: Any




Nearest Major Market: Lancaster

Job Segment: Seasonal, Law, Temporary, Food Safety, Retail, Legal, Contract, Quality