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Deli Department Manager

Department: CDLM - Deli Merchandising
Position Type: Employee
Position Reports To: New Store Merchandising Manager
Position Supervises: N/A
Pay Level: N/A
FLSA Status: Non-Exempt



Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including, butnot limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of thecommunity, providing the right products at the right time with fair and accurate pricing. Role model and demonstrate the company's core values of respect,honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Responsible for efficiently managing the department that they are in charge of within the store thus achieving weekly, period and annual sales andprofit budgets for that department.
  • Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
  • Develop a back-up who is promotable and capable of running the department in the absence of the department manager.
  • Responsible for writing weekly work schedules and follow through to ensure that the department has sufficient staff to cover the schedule.
  • Responsible for inventory, shrink, key retailing and CAO maintenance where applicable.
  • Ensures coordination of all ordering of merchandise and supplies on schedule from warehouse and authorized vendors. Follows through on sales plans,making sure ample merchandise is ordered to support sales display and advertising plans.
  • Ensures freshness of product by closely adhering to rotation and dating policy.
  • Ensures effective pricing of merchandise within the department.
  • Ensures proper load check-in (pallet count, survey, totes etc.,). Responsible for training the clerks working within the department to follow properload check-in procedures. Reports all discrepancies immediately to store management.
  • Follow through with all paperwork to ensure proper handling of transferred merchandise, inventory control, surveys and pricing.
  • Responsible for maintaining a safe work environment, and communicating all equipment that is in disrepair with store management as soon as such isnoticed or identified. Ensures safety inspections are completed on time.
  • Responsible for sanitation within the department. Operates within the control of government regulatory agencies, federal, state, and local, inaccordance with guidelines set forth through policies and procedures.
  • Attends weekly store board meetings with Store Management to review merchandising, sales planning and operating problems; keeps all associates informedabout matters that concern them on their jobs.
  • Manages the department in such a way that every customer receives prompt, courteous service through utilization of the 4 Keys and maintaining a highprofile on customer service.
  • Role models initiative, core values and promotes the leadership model.
  • Seek counsel and guidance of Store Management to achieve required results.
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • None

Desired Previous Job Experience

  • Assistant department head certification


Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: Driver's License
Shift(s): Day; Evening

Regions: Any






Nearest Major Market: Houston

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