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KCAC Control Operator - Graveyard Shift

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt



Position Summary:

Monitor and respond to signals from alarm Systems in accordance with policies and code regulations, calling local police and fire Departments to request dispatch and relay pertinent information. Answer incoming calls from company Associates and other Business partners, accurately and completely documenting all actions. The Alarm Center operates 24/7/365 and is responsible for monitoring all facilities including but not limited to grocery Stores, jewelry Stores, office buildings, distribution Centers and manufacturing facilities for intrusion, fire, refrigeration failure and duress alarms and communicating those alarms to the appropriate emergency response entity. Role model and demonstrate the company's core values of respect, honesty, Integrity, diversity, inclusion and Safety of others.

Essential Job Functions:

  • Provide timely, exemplary Service to all Associates and vendors while Maintaining a calm, professional composure at all times.
  • Monitor signals from alarm panels and react appropriately by following action Plans.
  • Accurately and completely document all actions.
  • Call local police and fire Departments to request dispatch and relay pertinent information.
  • Run reports and provides them to Internal Customers.
  • Answer phone calls and assist callers in a variety of situations, including calls regarding emergency situations.
  • Exercise the skills necessary to Maintain stable Performance in occasional high stress situations.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Minimum 18 years of age
  • Strong communication skills (written and oral)
  • Ability to effectively present information in one-on-one and small group situations to Customers, clients, and other Associates of the organization
  • Ability to work weekends on a regular basis
  • Ability to work overtime on an occasional basis
  • Ability to work any shift
  • Ability to sit for long periods of time in a high volume Call Center
  • Ability to preserve confidentiality of information
  • Accuracy and attention to detail
  • Ability to organize and prioritize a variety of tasks/Projects
  • Proficient with Microsoft office Applications
  • Previous Call Center experience

Desired Previous Job Experience:

  • Knowledge of Kroger policies, Procedures and organizational structure
  • Familiarity with Loss Prevention terms and Processes
  • Knowledge of Retail Store Operations
  • 40 WPM typing
  • Previous alarm control experience


Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]
 Regions: West


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states.  Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Kroger General Office || [[mfield2]] || Asset Protection || Employee || Non-Exempt || Full-Time || None 

Nearest Major Market: Portland Oregon

Job Segment: Loss Prevention, Call Center, Asset Protection, Retail, Customer Service, Security