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Non Customer Facing Data Entry Clerk – Monday-Friday 9am-6pm

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt

 

 

Position Summary

Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

  • Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Achieve and maintain productivity levels consistent with contact center standards
  • Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
  • Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
  • Address patient inquiries received directly through PPS telephone number
  • Maintain a current national and/or state registration, certification, or license depending on state requirements
  • Support company health and wellness initiatives
  • Review customer or client accounts, providing updates and information about billing, shipping, and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company's customer management policies
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Minimum Position Qualifications

  • High School Diploma or GED
  • Pharmacy Technician Certification within two years of employment
  • Ability to work in a fast-paced environment
  • Demonstrated ability to maintain confidentiality and protect sensitive information
  • Must be 18 years of age
  • Desired Previous Experience/Education

  • Any pharmacy experience
  • Any call center experience
  •  

    Education Level: High School Diploma/ GED Required
    Required Certifications/Licenses: Pharmacy Technician Certification
    Position Type: Full-Time 
    Shift(s): [[mfield4]]
     Regions: Any


     

    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

     

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

     

     Posting Notes:  OR || Portland || 3500 Se 26Th St. || 97202 || Kroger General Office || None || Call Center; Health & Wellness; Health Care (The Little Clinic); Patient Care; Pharmacy; Specialty Pharmacy || Employee || Non-Exempt || Full-Time || Pharmacy Technician Certification 


    Nearest Major Market: Portland Oregon

    Job Segment: Database, Pharmacy, Patient Care, Call Center, Clerical, Technology, Healthcare, Customer Service, Administrative

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