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Operations Analyst Office Support

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt

Line of Business: Digital Technology

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Additional Technology Information: 
Primary responsibility for all aspects of the support for division office infrastructure and end users. This includes support of store and district office technology solutions, to include all software, networks, audio-video, Telecom, multi-functional devices, desktop/laptop, and mobile devices. Excellent problem solving, communication skills and experienced with Microsoft office and related technology.


Position Summary:

The primary focus of this position is to provide advanced administration support for all facets of infrastructure system operations. This includes day-to-day technical supervision, high level support in multiple locations, and at all hours. This also includes usage/performance reports development and distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analysis as assigned by management. This role will lead design and implementation, maintain and administer infrastructure systems including hardware, software and various configurations. This role works with others to establish and improve processes and procedures. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Lead the design and implementation of the overall infrastructure/middleware components per project with infrastructure teams, ensuring that overall solution is designed to meet SLA (performance and up-time), DR and scalability needs required by the solution.
  • Oversees work of vendors or cross functional teams on support and project initiatives.
  • Manage, execute, log and report break/fixes changes, service requests and support activities.
  • Develop and follow documented processes and procedures to ensure infrastructure systems stability.
  • Develop operational procedures, processes and scripts.
  • Analyze and recommend actions based upon usage, performance, service level, compliance and audit reporting.
  • Implement, report, and monitor service upgrades (e.g. security fixes, etc.).
  • Test and support software, hardware upgrades that directly affect their area of expertise.
  • Complete project plans for the implementation, and rollout of new, or updated software and processes.
  • Perform process, hardware, and software analysis on new technologies in their area of support and make recommendations to management accordingly.
  • Support and maintain infrastructure solutions utilizing required tools and technologies. Provide off-hours support (24 x 7) as required.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • 4 - 6 years' experience in adjacent technologies.
  • Proven PC skills in Windows XP, Microsoft Word and Excel Spreadsheets.
  • Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.

Desired Previous Job Experience

  • Associate degree in IS or related equivalent work experience in an Information Systems position.
  • 5 or more years' experience in supporting IT Infrastructure or Security services

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  VA || Glen Allen || 140 East Shore Drive || 23059 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None 

Nearest Major Market: Richmond

Job Segment: Telecom, Telecommunications, Information Systems, Middleware, Testing, Technology

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