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KCRC Quality Control Rep

Date: Dec 28, 2017

Location: Salt Lake City, UT, US, 84104

Company: Kroger

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt

Line of Business: Shared Technology Services

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Additional Technology Information: 


Position Summary:

Maintain the Data Integrity in the Kroger Customer Relations Center check collection Database, identify fraudulent check activity and report on check acceptance policy violations. Customer contact for issues related to payment Compliance within the Kroger organization. Role model and demonstrate the company's core values of respect, honesty, Integrity, diversity, inclusion and Safety of others.

Essential Job Functions:

  • Address Customer inquiries that come to Kroger through the toll-free number, or e-mails received from Divisions, other Departments or vendors.
  • Protects Customer information in accordance with state and federal laws (privacy and payment laws - PCI) and Corporation standards.
  • Balance daily check-entry batches and correct vendor keying errors.
  • Process Customer affidavits of forgery and update the collection Database.
  • Review each returned check for policy acceptance violations and issue written policy violation notices.
  • Collaborate with law enforcement by gathering case-specific evidence.
  • Conduct all tasks with accuracy and in a Customer first manner consistent with Corporate policies.
  • Professionally resolve and manage difficult Customer situations.
  • Maintain and sustain established Department metrics.
  • Issue relevant reports on check payment write-off and preventable loss.
  • Serve as a liaison between The Kroger Co. and the Internal and External Customer.
  • Problem-solve with a goal of first contact reSolution.
  • Input accurate Customer Data into the check collection Database.
  • Frequent contact with Divisions and Stores regarding payment policy Process violations and Business Procedures.
  • Keep Manager and Lead updated on consumer concerns and trends in Product complaints.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Knowledge of Microsoft Word and Excel.
  • Strong written and verbal communication skills with the ability to effectively communicate information to Customers.
  • Ability to organize and prioritize a variety of tasks/Projects.
  • Ability to work independently.
  • Strong attention to detail.
  • Ability to Maintain composure during stressful situations.
  • Ability to Maintain a high degree of confidentiality.

Desired Previous Job Experience

  • Ability to type 35-40 wpm.
  • Customer Call Center experience
  • Loss prevention experience

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more than 443,000 Associates across 35 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of local banner names in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  UT || Salt Lake City || 1550 S. Redwood Rd. || 84104 || Kroger General Office || [[mfield2]] || Auditing; Call Center; Customer Service || Employee || Non-Exempt || Full-Time || None 

Nearest Major Market: Salt Lake City

Job Segment: Bank, Banking, QC, Loss Prevention, Quality, Finance, Retail