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KCRC Representative - Accounting

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt

Line of Business: Customer Experience Support

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Position Summary:

Complete various bank and store account reconciliations in accordance with company financial standards, answer customer inquiries, problem-solve with customers and enter data into our financial databases. Serve as the initial customer contact for issues within the Kroger Customer Relations Center (KCRC) for account reconciliation issues. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Address customer inquiries that come to Kroger through the toll-free number, e-mail or other communication.
  • Protect customer information in accordance with state and federal Pharmacy laws including HIPAA law (privacy and payment laws - PCI) and Corporation standards.
  • Complete in timely manner all financial reconciliation of payment activity for bank accounts or store activity consistent with Generally Accepted Accounting Principles (GAAP) and corporate financial standards.
  • Work with and provide required documentation to internal and external audit staff.
  • Prepare financial reports as required on a weekly, period and quarterly basis.
  • Conduct all tasks with accuracy and in a customer first manner consistent with corporate policies.
  • Professionally resolve and manage difficult customer situations.
  • Maintain and sustain established call center metrics.
  • Serve as a liaison between The Kroger Co. and the customer (both internal and external).
  • Problem-solve with a goal of first contact resolution.
  • Keep managers and supervisors updated on consumer knowledge, data, concerns and trends.
  • Frequent contact with divisions, stores and customers with business procedures.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Basic Accounting Knowledge.
  • Proficient with Microsoft Word.
  • Strong Microsoft Excel Skills.
  • Strong written and verbal communication skills with the ability to effectively communicate information to customers.
  • Ability to organize and prioritize a variety of tasks/projects.
  • Ability to work independently.
  • Strong attention to detail is required.
  • Ability to maintain composure during stressful situations.
  • Ability to maintain a high degree of confidentiality.

Desired Previous Job Experience

  • Ability to type 35-40 wpm
  • Customer Call Center experience
  • Accounting experience

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  UT || Salt Lake City || 1550 S. Redwood Rd. || 84104 || Kroger General Office || [[mfield2]] || Accounting; Corporate Call Center; Customer Service || Employee || Non-Exempt || Full-Time || None 

Nearest Major Market: Salt Lake City

Job Segment: Accounting, Bank, Banking, Pharmacy, Call Center Representative, Finance, Healthcare, Customer Service