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Wine & Spirits Team Member

Company Name: Mariano's
Position Type: Employee
FLSA Status: Non-exempt
 

Position Summary:

Demonstrate a love for food and passion for people while creating an excellent customer experience by maintaining a friendly, safe and clean environment.  Promote and deliver a shopping experience focused on providing customers with efficient service through hands-on knowledge of all Wine and Spirits products. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
  • Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
  • Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
  • Effectively communicate with customers and respond to questions and requests in a timely manner.
  • Operate equipment (e.g., Scanner, register, check verification, scale, check approval machine, coupon machine, intercom and telephone) according to company guidelines.
  • Check customer identification and ensure sales are made to legal-age customers.
  • Follow basic product handling procedures.
  • Assist with product presentation, rotation, and replenishment.
  • Ensure in-stock position of available product.
  • Gain and demonstrate a high level of operational execution, product skills and process skills.
  • Ensure consistent execution of all Wine/ Spirits standard operating procedures (SOPs).
  • Utilize accomplished selling skills in order to secure additional sales and use suggestive selling techniques to increase sales of products during sales events.
  • Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink.
  • Create a product sales plan for scheduled shift; identify department opportunities during shifts and create plans for improvement.
  • Plan work duties appropriately during the shift to accomplish all assigned tasks.
  • Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
  • Adhere to all local, state and federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations/guidelines/procedures and programs; report all issues and illegal activity, including robbery, theft or fraud.
  • Assist general team members as needed.
  • Physical demands include, but are not limited to, frequently lift/carry objects 10-55 lbs., push/pull objects up to 200 lbs., walk on uneven ground, turn, stand, reach stoop/bend,; occasionally lift/carry objects more than 60 lbs., push/pull objects 100 to 550 lb., and exposure to coolers and freezers (-20 to 40o).
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications: 

  • Must be 18 years of age
  • High school education/GED or currently enrolled
  • Effective interpersonal communication and customer service skills
  • Ability to work in a fast paced environment; takes initiative
  • Friendly, approachable and outgoing demeanor/team player
  • Sound judgement/decision making skills
  • Ability to read/interpret documents
  • Basic math skills (counting, addition, and subtraction)

Desired Previous Job Experience/Education:

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening
Regions: Midwest

States: Illinois
Keywords:

 

Jobs at Mariano's:  At Mariano's, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day. It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of team that is dedicated to supporting our stores and creating a shopping experience that customers love. 

 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  IL || Chicago || 5201 N Sheridan Rd || 60640 || Mariano's || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None 

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