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Main & Vine Customer Experience Specialist

Date: Oct 2, 2017

Location: Gig Harbor, WA, US, 98335

Company: Kroger

Company Name: Quality Food Centers
Position Type: Employee
FLSA Status: Non-Exempt



Position Summary:

Provide customers an exceptional service experience by exceeding their expectations and creating an environment that enables them to feel welcome, important and appreciated. Demonstrate a credible knowledge of the food, beverages and fresh products sold throughout the store. The position is responsible for performing a variety of jobs and tasks in all departments. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Acknowledge, assist and appreciate customers by offering help, answering questions and thanking them so they will feel welcome and important
  • Gain and maintain a reliable knowledge of products sold within the store; enthusiastically respond to customer questions, make product recommendations and guide them to location of specific items
  • Label, stock and inventory store merchandise
  • Process customer transactions accurately in an efficient manor
  • Offer product samples to help customers discover and learn about products
  • Communicate new and on-going special programs and promotions
  • Answer incoming phone calls in a professional manner and ensure customer inquiries/expectations are satisfied
  • Stay current with present, future, seasonal, and special ads
  • Adhere to all local, state and federal laws, food safety and company guidelines
  • Unload product from delivery vehicles following appropriate procedures
  • Demonstrate and lead behaviors related to Customer and Associate 1st Promise
  • Initiate interaction with customers; ask questions regarding their shopping needs and follow up on all requests
  • Ensure proper temperatures in cases and coolers are maintained
  • Practice preventive maintenance by properly inspecting equipment and notify management of any items in need of repair
  • Maintain clean sales floor and backroom as directed
  • Follow company policy and guidelines on restricted sale items
  • Must be able to perform the essential functions of this position with or without reasonable

Minimum Position Qualifications:

  • Must be a minimum of 18 years old
  • Must possess or obtain a state required food handler’s permit
  • Strong communication skills
  • Excellent customer service skills
  • Knowledge of basic math (counting, addition, and subtraction)
  • Ability to handle stressful situations

Desired Previous Job Experience:

  • Retail experience
  • Cashier
  • Customer service experience
  • Second language (speaking, reading and/or writing)


Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day; Evening

Regions: West


Jobs at QFC: QFC is seeking friendly Associates who are passionate about helping others and who want to build lasting relationships with our Customers. We look for hard working team members who will support us in our mission to put every Customer first. We offer competitive wages and benefits, and opportunities for career advancement. If you’re interested in joining the QFC team, we encourage you to complete an online application today.


Company Overview
Kroger Family of Companies employs nearly 431,000 associates who serve customers in 2,778 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Kroger and its subsidiaries also operate 2,231 pharmacies, 784 convenience stores, 323 fine jewelry stores, 1,387 supermarket fuel centers and 38 food production plants in the United States. With sales of $109.8 billion in 2015, we continue to grow. Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  WA || Gig Harbor || 5010 Point Fosdick Drive || 98335 || Quality Food Centers || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None 

Nearest Major Market: Tacoma
Nearest Secondary Market: Seattle

Job Segment: Bank, Banking, Retail Sales, Food Safety, Finance, Retail, Part Time, Quality

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