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Customer Engagement Specialist

Company Name: Quality Food Centers
Position Type: Employee
FLSA Status: Non-exempt

 

 

Position Summary:

Provide excellent customer service by acknowledging customers as they enter and exit the store, answering questions and assisting with deactivation of electronic article surveillance devices. Additionally, perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
  • Acknowledge customers in a friendly manner as they enter and exit the store
  • Maneuver in the store’s entry and exit areas
  • Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non- bagged items are observed
  • Answer customer questions concerning the location of items or sections within the store
  • Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
  • Report incidents on the Kroger Loss Prevention Monitoring System (KLPMS)
  • Review closed-circuit television (CCTV) and report any incidents to district AP manager
  • Perform random associate parcel/receipt check
  • Assist customers with bascarts that may lock up with Purcheck
  • Report safety concerns to supervisor
  • Comply with corporate policies and promote/follow company initiatives
  • Maintain flexibility to work any shift
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education:

  • High school diploma or general education degree (GED) or combination of relevant education and experience
  • Minimum 18 years of age
  • Ability to pass drug test
  • Ability to work in a fast-paced environment
  • Ability to handle sensitive information while maintaining a high degree of confidentiality
  • Accuracy/attention to detail
  • Ability to work within rigid timeframes and meet resolute deadlines

Desired Previous Job Experience:

  • Knowledge of Kroger policies, procedures, and organizational structure
  • Ability to speak a second language

 

Education Level: High School Diploma/ GED Required
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time

Regions: West

 


 

Jobs at QFC: At QFC, we are seeking friendly Associates who are passionate about helping others and who want to build lasting relationships with our Customers. We look for hard working team members who will support us in our mission to put every Customer first. We offer competitive wages and benefits, and opportunities for career advancement. If you’re interested in joining the QFC team, we encourage you to complete an online application today.
 

Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  WA || Seattle || 1531 NE 145th St. || 98155 || Quality Food Centers || None || Customer Service; Loss Prevention || Employee || Non-Exempt || Full-Time || None 


Nearest Major Market: Seattle

Job Segment: Loss Prevention, Asset Protection, Retail, Security