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Floral Department Head

Company Name: Ralphs
Position Type: Employee
FLSA Status: 

 

 

Position Summary:

Create outstanding customer experiences through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Floral Department. Support the day-to-day functions of department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Promote trust and respect among associates.
  • Communicate company, department, and job specific information to associates.
  • Collaborate with associates and empower them to meet or exceed performance targets using teamwork.
  • Develop adequate scheduling to manage customer volume throughout hours of operation.
  • Train and develop associates on job performance including inventory, stocking, customer service, CAO and participate in their performance appraisals.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store and make recommendations.
  • Prepare corsages, flower arrangements, balloons, and set-up displays and fixtures.
  • Inspect and maintain plants by watering, trimming, cleaning and other care as required.
  • Identify all varieties of foliage, blooms and fresh cut flowers.
  • Cut flowers and foliage to customer's requests using proper tools.
  • Review/inspect products for quality and freshness and take appropriate action with those items.
  • Inform and recommend floral specials to customers and provide them with fresh products that they have ordered in the correct portion size/amount (or as close as possible to the amount ordered) to prevent shrink.
  • Develop and implement a department business plan to achieve desired results.
  • Stay current and inform department associates about present, future, seasonal and special ads and refer to floral intranet and Daily Merchandising Letter for updated information.
  • Monitor and control expenses for the department and take appropriate action on all financial reports.
  • Schedule for price change activity including shelf tags and promotional signs.
  • Plan, organize and supervise the inventory process.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Report all safety risks, issues, employee or customer accidents and illegal activity, including: robbery, theft or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • 18 years of age
  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)
  • Ability to handle stressful situations

Desired Previous Job Experience

  • Management experience preferred
  • Floral experience

 

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day

Regions: West

 


Jobs at Ralphs: At Ralphs, our people make us who we are. They are more than just our associates, they’re part of the communities we serve. We offer a variety of exciting opportunities in every area of our operation. Whether you want to create a fast, fun and friendly shopping experience for customers in our stores or you want to be part of our innovative corporate team at our headquarters in Los Angeles, Ralphs is always looking for outstanding associates. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism. If you are interested in building and advancing your career with Ralphs, we invite you to complete an online application today.

 

Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,796 retail food stores under a variety of local banner names in 35 states.  Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  CA || West Hills || 22915 Victory Blvd || 91307 || Ralphs || [[mfield2]] || Customer Service || Employee || Non-Exempt || Part-Time || None 


Nearest Major Market: Los Angeles

Job Segment: Manager, Merchandising, QA, Quality Assurance, Management, Retail, Part Time, Quality, Technology