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FT Customer Service Lead Clerkin Springfield, IL

Department: RULER Front End
Position Type: Employee
Position Reports To: Store Management
Position Supervises: N/A
Pay Level:
FLSA Status: Non-Exempt



Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Oversee the total store operations in absence of store manager and assistant manager. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Promote trust and respect among team members
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
  • Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
  • Report pricing and scanning discrepancies to store management
  • Process customer transactions quickly, accurately, and efficiently
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
  • Communicate new and on-going special programs and promotions with customers
  • Handle funds, coupons, and tenders according to company policy
  • Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
  • Label, stock, and inventory store merchandise
  • Report product ordering and shipping discrepancies to store management
  • Display a positive attitude
  • Stay current with present, future, seasonal and special ads
  • Adhere to all food safety regulations and guidelines
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Notify management of customer or team member accidents
  • Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.
  • Collaborate with team members to encourage teamwork
  • Adhere to all local, state and federal laws, and company guidelines
  • Oversee the total store operations in absence of store manager and assistant manager
  • Maintain flexibility to work any shift, ability to open or close store
  • Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 40 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications: 

  • Ability to handle stressful situations
  • Effective communication and reading skills
  • Knowledge of basic math
  • Must be 21 years old

Desired Previous Job Experience:

  • Cashier
  • Customer service experience
  • Second language


Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: Other
Required Certifications/Licenses: None
Shift(s): [[mfield4]]

Regions: Midwest




Nearest Major Market: Springfield

Job Segment: Food Safety, Front End, Customer Service, Quality, Technology