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e-Commerce Clerk

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Date: Nov 19, 2019

Location: Bountiful, UT, US, 84010

Company: Kroger

Company Name: Smith's Food and Drug
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary

Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

Meet/exceed productivity standards

Assist in training new e-Commerce team members

Learn and adapt to new and improved processes

Perform required opening and closing procedures

Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Maintain organization and cleanliness of staging areas and equipment

Communicate any substitutions or exceptions to customers order at time of pick-up

Scan and bag orders on the go while following all bagging standards

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Process the orders through the point of sale (POS) system

Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Ensure quality and freshness of all items chosen

Read and follow directions given in the note section

Initiate and complete selection process for customers on-line orders

Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones

Adhere to local, state, and federal laws, food safety procedures, and company guidelines

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

Minimum Position Qualifications

Ability to work without supervision

Ability to read shelf tags

Excellent oral/written communication skills

Basic math skills (i.e., counting, addition, and subtraction)

Desired Previous Experience/Education

Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: West

States: Utah
Keywords: 1508122

Jobs at Smith's: A division of the Kroger Co. (NYSE:KR) one of the nation’s largest grocery retailers, Smith’s currently operates 139 stores and 95 fuel stations throughout seven western states. Smith’s charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths.

Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: UT || Bountiful || 555 S 200 W || 84010 || Smith's Food and Drug || [[mfield2]] || Customer Service; Store Operations; e-Commerce || Employee || Non-Exempt || Part-Time || None

Nearest Major Market: Salt Lake City
Job Segment: Clerical, Food Safety, Developer, Social Media, Administrative, Quality, Technology, Marketing, Part Time

e-Commerce Clerk

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