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Customer Service Booth Manager

Date: Feb 9, 2019

Location: Salt Lake City, UT, US, 84123

Company: Kroger

Company Name: Smith's Food and Drug
Position Type: Employee
FLSA Status: Non-Exempt

 

 

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Direct the day-to-day functions of Front-end operations. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Monitor and control supply expenses for the department.
  • Manage cash control, sales and cash items and records for the store.
  • Develop adequate scheduling to balance customer volume with associate needs.
  • Implement the period promotional plan for the department.
  • Stay current with present, future, seasonal and special ads.
  • Monitor and control expenses for the department.
  • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
  • Plan, organize and supervise the inventory process.
  • Train department associates on inventory/stocking and Computer Assisted Ordering.
  • Adhere to all local, state and federal health and civil codes.
  • Observe scheduled shift operating hours.
  • Support service expectations such as, but not limited to QueVision, money services, self-checkout goals.
  • Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Oversee and manage the efficient operations of all functions and activities of the Front-end.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Effective communication skills
  • Knowledge of basic math: counting, addition, and subtraction.
  • Ability to handle stressful situations
  • Retail or Customer Service experience
  • Must be able to meet the minimum physical demands of the position.
  • Must be 18 or older.

Desired Previous Job Experience:

  • High school diploma or equivalent
  • Management experience
  • Front-end retail experience
  • Second language: speaking, reading and/or writing.

 

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day

Regions: West


 

Jobs at Smith's:  A division of the Kroger Co. (NYSE:KR) one of the nation’s largest grocery retailers, Smith’s currently operates 139 stores and 95 fuel stations throughout seven western states. Smith’s charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths.

 

Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  UT || Salt Lake City || 4065 S Redwood Rd || 84123 || Smith's Food and Drug || [[mfield2]] || Customer Service; Front End; Store Operations || Employee || Non-Exempt || Part-Time || None 


Nearest Major Market: Salt Lake City

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