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Customer Service Booth Clerk

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Date: Oct 6, 2021

Location: South Jordan, UT, US, 84095

Company: Kroger

Company Name: Smith's Food and Drug
Position Type: Employee
FLSA Status: Non-Exempt

 

 

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
  • Report pricing and scanning discrepancies to the appropriate manager.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
  • Communicate new and on-going special programs and promotions to customers.
  • Handle funds, coupons, tenders, etc. according to company policy.
  • Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
  • Label, stock and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Stay current with present, future, seasonal and special ads.
  • Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
  • Observe scheduled shift operating hours.
  • Answer all store telephone calls promptly and professionally according to department training.
  • Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
  • Adhere to all food safety regulations and guidelines on product returns.
  • Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
  • Notify management of customer or employee accidents.
  • Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
  • Comply with all state, county and local weights and measures laws and labeling requirements.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Must be 18 or older
  • Ability to handle stressful situations
  • Effective written and oral communication skills
  • Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired Previous Job Experience:

  • Retail grocery
  • Cashier
  • Customer service experience
  • Second language: speaking, reading and/or writing

 

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day; Evening

Regions: Mountain


 

Jobs at Smith's:  A division of the Kroger Co. (NYSE:KR) one of the nation’s largest grocery retailers, Smith’s currently operates 139 stores and 95 fuel stations throughout seven western states. Smith’s charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths.

 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  UT || South Jordan || 1634 W South Jordan Pkwy || 84095 || Smith's Food and Drug || [[mfield2]] || Customer Service || Employee || Non-Exempt || Part-Time || None 


Nearest Major Market: Salt Lake City

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